Our CompanyThe Home Option is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.OverviewWe are looking for a Client Service Representative to join our team. This position will directly report to the Branch Manager PC and is responsible forQuality Assurance of services provided in the client care setting, customer service and sales support for Gentiva PersonalComplete and document all Supervisory Visits for the Branch in compliance with the schedule outlined in the PHCA Policies and Procedures.Point of contact for customer service for clientsCommunication with client/responsible party for coordination of service plan.Introduction of new PCAs for all schedule changes with clients.Responsible for following existing client appreciation efforts such as sending out birthday, holiday, sympathy cards, client of the month, etc, as well as coming up with new ideas to appreciate clientsDocuments all client communications in Matrix.Collaborates with Branch and Staffing Manager/s to resolve client concerns, prevent unnecessary discharges, and aid in customerCompensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.Salary Range - $20/hr to $25/hrAbout YouHigh School Diploma or equivalent required. Bachelor’s degree preferred.Two years previous office experience and knowledge of filingTwo – five years customer service experience preferredKnowledge of Matrix.Familiar with State and Federal laws pertaining to the industry as well as labor laws.Strong communication, interpersonal and organizational skills.Extensive telephone use is required.Local car travel is required.Must read, write and speak fluent English.We OfferComprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTOOpportunity to participate in a Fleet ProgramCompetitive SalariesMileage ReimbursementProfessional growth and development opportunitiesLegaleseThis is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet stage specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplaceReqID: 2024-108321Category: Administrative/ClericalPosition Type: Full-TimeCompany: The Home OptionType of Service: Personal Care Only