Network Security Manager

Network Security Manager

TIAA is seeking a Network Security Manager. This role will be part of the Global Infrastructure Services (GIS) team, responsible for all architecture, engineering, and infrastructure operations for our core technology assets. The GIS team collaborates closely with our business-aligned partners in technology and with key stakeholders across the enterprise.

As the Network Security Manager, you will manage a team in the implementation and life cycle of strategic infrastructure technologies, responsible for the firm’s network security including firewalls, proxy services, Internet access, remote access, and encryption management. You will map out strategies to stabilize infrastructure, baseline unit costs, and develop plans to manage unit expenses. Additionally, you will mentor and train staff, lead and collaborate on projects, and support teams to implement modern technologies that ensure ongoing adequate and sustainable network security support.

You will own the service levels for network security technologies across the enterprise and be accountable for achieving agreed-upon goals and service level agreements. You will oversee and provide 2nd level on-call support for complex production impacting technical issues and work to troubleshoot and restore services that drive meaningful root cause analysis and actions to prevent future incidents.

Key Responsibilities and Duties

• Oversee a team of Engineers who perform network security technologies engineering functions including talent management, performance reviews, compliance tracking, and entitlement reviews.
• Lead financial, project, and operations governance meetings.
• Manage contractual and financial disputes.
• Oversee, approve, and be accountable for all network delivery engineering in the network security technology environment.
• Identify, evaluate, and design future network security products based on business demands and technology direction.
• Introduce and apply best practices for network design and enterprise business solutions.
• Lead problem management and resolution in support of deployed technology and function as a subject matter expert on high severity production outages.
• Accountable for network standards, baselines, and solutions engineering.
• Evaluate and approve technical standards for network infrastructure, security baselines, policies, and procedures.
• Identify, design, and implement flexible, responsive, and secure technology services.
• Research and evaluate infrastructure strategies, hardware/software, security, and networking products.
• Advise management on options, risk vs. cost, benefits, and other impacts of infrastructure solutions.
• Ensure infrastructure support policies and guidelines are in place and current.
• Monitor trends and recommend future architecture strategies and roadmaps.
• Educate and mentor technology support staff as needed, including requisite training on technology and governance.
• Engage in complex production impacting technical issues and work to troubleshoot and restore service.
• Engage with partner teams to develop optimal business solutions based on standard designs.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Sedentary Work

Career Level

8PL

QUALIFICATIONS:

Required:

• Five or more years of technology infrastructure systems and/or engineering experience.
• Five or more years of networking engineering experience.
• Experience and expertise in network security technologies including Palo Alto Firewalls, Remote Access VPN Services, Zscaler Security Zero-Trust Services, Cisco ISE, and Vulnerability Management.
• Experience working for a financial services company.
• Three or more years of experience managing a team of senior-level engineers.

Preferred Experience:

• Bachelor’s degree in computer or information science or engineering.
• Ten years or more of technology infrastructure systems and/or engineering experience.
• Understanding of application development and lifecycle concepts.
• Application and network troubleshooting skills.
• Experience supporting data system architectures and implementing related solutions.
• Experience creating, troubleshooting, and supporting multi-site, multi-tier system environments, and corporate data center facilities.
• Understanding of application development languages, application design, and software development lifecycles.
• Knowledge of data and voice network technologies.
• Understanding of Information Security practices including standards, risk, and compliance management.
• Knowledge of the routed network as well as server build processes.
• Understanding of networking protocols.
• Experience with cloud platforms (i.e., AWS, GCP, Azure).
• Experience using Jira.
• Project Management experience.
• Experience with project run rate calculations.
• Possess verbal and written communication skills.
• Possess strong interpersonal skills.

Anticipated Posting End Date: 2024-10-19

Base Pay Range: $111,700/yr. - $154,000/yr.

Actual base salary may vary based upon relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural, and government fields. We offer a wide range of financial solutions, including investing, banking, advice, and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.