Sr Office Clerk UGI

Company Overview:
HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re
proud to have been certified as a Great place to Work the last four years. What do we do and what
makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the 5
million Customers we serve, that means being there when they have an emergency home repair need,
such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With
over 1,000 municipal and utility Partners, that means providing their customers with access to
affordable home repair plans, making it easier, faster and less expensive to have their home repair
needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding,
inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp.,
everyone is welcome. We know that having diverse teams has a positive impact on our work and
ultimately helps us better serve our customers.
Position Overview:
Perform daily back-office duties including billing, billing reports, etc. May include other miscellaneous
tasks including but not limited to customer inquiries, assisting with the parts and install process,
scheduling, and other various tasks using Microsoft Word and Excel. The SR Office Clerk is to be
considered second in command, behind the Office Manager.
Responsibilities:
• Processing customer billing for both install and service tickets.
• Assisting Office Manager in training new and current office staff.
• Assisting Accounting department with billing and/or invoice inquiries.
• Residential ticket billing, review, and correct daily reports, verify payment, verify inventory
ticket, create invoices when needed, follow up with field employees on missing payments.
• Providing weekly/monthly billing reports for open or unbilled tickets.
• Providing field staff and Comfort Advisors as point of contact for Advantage Alliance Program.
• Processing issues with installations, damaged equipment, and backorders.
• Assisting field technicians with questions regarding policy coverage and out of pocket expenses
for customers.
• Assisting in receiving and replying to customer complaints/inquiries.
• Ad-hoc responsibilities as assigned.
Job Requirements:
• High School Diploma required.
• Competency in MS Windows, MS Suite, and MS Outlook.
• Ability to type a minimum of 30 wpm is preferred.
• Well organized, detail oriented with ability to work under pressure and meet deadlines while
managing multiple concurrent tasks.
• Ability to work independently.
• Strong analytical, verbal, and written communication and interpersonal skills.
• Past inventory management experience a plus.
• Experience in HVAC business a plus.
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully
perform the essential functions of this position. Reasonable accommodations may be made to enable
individuals with disabilities to perform the functions of the position for which they work. While
performing the duties of this position, the employee is regularly required to listen, talk and hear. The
employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while
executing tasks like working on a computer or talking on the telephone. The employee is occasionally
required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or
move up to 15 pounds. Specific vision abilities required by this position include close vision, distance
vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to
low.
What We Are Looking for:
At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re
looking for someone who loves the work of compliance to join our team. A compliant organization is
good for everyone so join us in supporting a culture that creates great employee experiences at an
organization that cares. The right people for our team (1) care about what we do, the people on our
teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively
in work and office life, (4) are committed to growth, learning, and improving both self and the
organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full
team’s success. We need people who challenge convention, think differently, solve problems, and strive
for continuous growth.
This job description is intended to provide guidelines for job expectations and the employee's ability to
perform the position described. It is not intended to be construed as an exhaustive list of all functions,
responsibilities, skills and abilities. Additional functions and requirements may be assigned by
supervisors as deemed appropriate.
HomeServe USA is an equal opportunity employer.
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