Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Through complex negotiations and in-depth knowledge of products and services, the Account Director will initiate actions which maximize revenue, retain, and grow large client relationships, and effectively position our products and rate/fee levels with an emphasis on expanding the assigned book of business. The Account Director will also provide guidance, support, and strategic leadership among the service teams assigned to their book of business. The book of business that this position will support is for a large, complex public sector, school district account.
Fundamental Components:
- Act as senior strategic business partner to constituents to optimize the positioning of appropriate products and services and to attain profitability and membership objectives.
- Develop and execute the renewal process.
- Prepare clients for renewal by explaining cost drivers of benefit plan, offering solutions to reduce costs, and delivering renewal to clients and consultants.
- Formulate complex financial decision recommendations and present them to management.
- Establish and maintain relationships with appropriate internal partners.
- Ensure clients are kept informed of any regulatory issues and/or developing healthcare trends potentially impacting their benefits program strategy.
- Work with clients to ensure that any changes resulting from this activity are appropriately addressed within the context of their business needs and employee benefits strategy.
- Lead finalist presentations related to either new business or growth/cross-sell opportunities and serve as lead through RFP strategy and process.
- Develop and maintain relationships with Benefits & Wellness team, School Board members, and benefits consultants.
Required Qualifications
- 5 – 10 years’ experience in Sales & Service Account Management.
- Complex negotiations experience.
- Sales administration, support, reporting.
- Strategy development.
- Current Life, Accident & Health License.
- Local Travel required (20%).
- Qualified candidates will be in or near Tampa, Florida.
Preferred Qualifications
Ideal candidate will have prior experience in a client management role, demonstrated examples of owning/managing complex customer relationships, and an operations background. Ability to manage for profitable growth, anticipate and respond to marketplace trends; develop strategies that drive the business; demonstrate cross-cultural sensitivity; integrate financial, marketing, and strategic concepts.
Education
Bachelor's degree or equivalent experience (HS diploma + 4 years relevant experience).
Pay Range
The typical pay range for this role is: $54,400.00 - $113,900.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies.
We anticipate the application window for this opening will close on: 04/15/2024.
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