Support Representative

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Position Summary:
This position is responsible for providing event information and a safe, fun and pleasant experience.
Primary Duties and Responsibilities : includes but not limited to:

• Greets, guides and assists guests that are attending various events throughout the property
• Responsible for the load-in and distribution of event products and giveaway items in non-gaming locations

Secondary Duties and Responsibilities:

• Addresses guests issues or complaints or refers them to a Supervisor or above, as needed
• Assists with maintaining a safe and secure guest experience according to department policies and procedures

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Must be able to effectively communicate in English
• Previous customer service experience or experience dealing with the public

Competencies: Incumbent will master the following competencies while in this position:

• Good communication skills
• Good organizational and multi-tasking skills
• Friendly, positive and outgoing personality

Training Requirements:

• Knowledge of department policies and procedures
• Knowledge of the emergency evacuation plan

Physical Demands and Work Environment:

• Must be able to work in a high energy environment with smoke, loud noises and low lighting
• Must be able to lift up to 50 lbs.
• May be required to stand, walk and climb stairs for extended periods of time
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
On Call
Knock, knock. Hear that sound? That's opportunity!
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.