Call Center Representative

Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in New Orleans. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only call center representative they work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Offer

• 100% Paid Medical Insurance for our Employee.
• We offer Dental, Vision, Life insurance, Short-term Disability, and more.
• 401k Plan with a 4% company match.
• Paid and continued training, so that you can be successful and build a career.
• Clear and defined path for advancement.

The Big Task
You will promote customer satisfaction by converting incoming/outgoing customer calls into booked service appointments.
Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.

• Maintain communication with dispatch and your manager.
• Ability to multi-task.
• All other duties assigned.

Required

• Must be able to work Monday - Friday, between 7am - 7pm and Saturdays between 7am - 6pm
• Bilingual in English and Spanish a plus.

Desired Skills and Experience

• If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Keefe's A/C, Heating & Electrical by visiting .
Must pass all pre-employment screenings
EOE