In-Room Dining Manager

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

• Provide warm, sincere and engaging service
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Oversee the daily operations of the in-room dining service.
• Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
• Monitor guest feedback and implement improvements to enhance in-room dining.
• Balance operational, administrative and Colleague needs while maintaining floor presence.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Upholds the highest standard of internal and external customer service at all times.
• Monitor and control costs and expenses related to In-Room Dining.
• Ensure service is within the standards of SLS Barcelona.
• Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
• Participate in hotel meetings and contribute to overall property goals and initiatives.
• Participate in service as necessary in accordance with needs.
• Control stocks for daily use to ensure service requirements are met.
• Maintain high staff morale and team spirit within the department.
• Create and innovate new ideas and promotion to generate revenue for In Room Dining.
• Perform any and all other tasks as assigned.

Qualifications

What we are looking for...

• Degree with emphasis in Hospitality/Restaurants management.
• +3 years experience in food and beverage management and, preferably in a luxury hotel setting.
• Problem solving & decision making skills; analytical and highly detail oriented.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
• Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.