Product Manager, Account Safety - Trust & Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Product Manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on in-app safety features, technical strategies to improve our Trust and Safety processes, as well as methods to detect and address the risky behaviors and actors in the community. Additionally, you will work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.

Responsibilities:

What will I be doing?

1. Identify risks and leverage in-app product solutions or back-end processes to effectively address the risks, working with the engineering team to implement the product solutions.
2. Drive complex projects independently, define the safety product roadmap, set success metrics that inform the success of safety efforts, and partner across the organization to develop action plans.
3. Develop a robust workflow for cross-team collaboration, managing large-scale product improvement projects to improve community safety.
4. Work closely with issue experts, policy teams, and cross-functional partners to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success.

Qualifications

What should I bring with me?

1. 5 or more years of experience in product management, familiar with models and algorithms.
2. Ability to design product solutions based on evidence; proven track record of delivering value-adding products and/or organizational or process changes that benefit the business.
3. Good cross-functional project management skills, good communication skills; a passion to unite people behind a common goal.
4. Experience working with international partners across different time zones and cultures. Strong communication and collaboration skills.
5. Strong and proven data analysis skills for product design and knowledge of methods for researching and analyzing product designs to determine their potential for meeting organizational standards and business needs.

Preferred Qualifications:

1. Understanding of the landscape and new policy developments in new media, tech, and the entertainment industry.
2. Technical skills in data analysis (SQL, Python).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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