Medical Assistant

Position Summary / Scope of Responsibility:
The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation's largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.
The Medical Assistant assists providers with efficient patient flow while maintaining high standards of care and performs a variety of general patient care activities. The Medical Assistant helps to ensure a positive patient experience while performing the analytical, technical and customer service skills necessary to support the care of the patient.
Primary Responsibilities:
The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.

• Represents CAO and the practice in a professional and patient-focused manner, with an emphasis on service excellence.
• Shows patients to examination rooms, procedure rooms, and prepares them for the physician.
• Records patients' medical history, medications, allergies, vital statistics, and information such as test results in medical records.
• Ensure proper consent forms are obtained prior to preparing a patient for treatment.
• Prepare and administer medications as directed by a physician following safety protocol of right dose, right patient, right route, right drug and noting expiration date.
• Explain treatment procedures, medications, diets, wound care instructions and physicians' instructions to patients.
• Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections.
• Perform basic clinical procedures such as wound care, dressing changes, suture removal, and cast applications.
• Under provider direction, authorize drug refills and provide prescription information to pharmacies.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Keeps exam room supplies stocked, audits and discards expired medications, maintains instruments, and prepares sterilization as required.
• Maintains all logs and required checks (e.g., refrigerator temperature, expired medications, autoclave, etc.).
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and notifying manager when unable to resolve matter.
• Adheres to all CAO and Practice professional standards, policies and procedures, and federal, state, and local requirements. These include but are not limited to safety, attendance, punctuality, personal appearance, and conduct.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic coding, and keeping patient information confidential.
• Strong attention to detail and accuracy in clinical documentation and patient care.
• Maintains an effective and collaborative working relationship with patients, medical staff, coworkers, and the public.
• Takes telephone messages and provides feedback and answers to patient/physician/surgery center/pharmacy calls.
• Willingness to collaborate with a diverse healthcare team and contribute to a positive work environment.
• Other duties as assigned.

Reporting Relationships:
The Medical Assistant reports directly to the Clinical Manager.
This role does not have direct reports.
Qualifications
Requirements, Education, and Experience:
High school diploma or equivalent; completion of a Medical Assistant program preferred.
Certification or registration as a Medical Assistant (CMA/RMA) preferred.
CPR for Healthcare Providers certification preferred.
Experience and proficiency working with computers and electronic medical records.
Previous experience working in an orthopedic clinic or related healthcare setting is advantageous.
Knowledge of medical terminology, anatomy, and orthopedic procedures.
Excellent interpersonal and communication skills with a strong focus on patient care.
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
Physical Demands:

• Some heavy lifting, pushing, and pulling exerted regularly throughout a standard work shift, to 50 pounds unassisted, including assisting patients when required.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Exposure to medical instruments, infectious diseases, and bodily fluids may occur.
• Requires hand-eye coordination and manual dexterity needed to operate a keyboard, medical equipment, fax machine, scanner, photocopier, and telephone.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including visual examination of patient, as well as reading materials from printed sources and computer screens.
• Must be able to read, write, speak, understand, and communicate in the English language.