Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time service coordinator who has integrity and professionalism to join our team in Columbus, Georgia.Who You are:You have great communication and strong customer service skills.You are self-motivated and task oriented.You work well with a team.You have excellent work ethic and leadership skills.What You will be responsible for:Schedule quoted work and request permitsDispatch technicians to service calls/quoted work, communicating with the customer and technician until the job is completed to satisfactionWork with other Dixie locations as needed to establish technician coverageProcess work orders and update Service Titan accordinglyProcess timesheets and time-off request forms and assist with payroll issuesRespond to and resolve customer issuesCollect payments and process finance paperworkFollow up on purchase orders and coordinate deliveriesPlace orders and stock office suppliesComplete other various duties assigned by management.Who We are:We believe in Doing the Right ThingWe believe in Service ExcellenceWe believe in Mutual RespectWe believe in Delivering HappinessWe believe in SafetyWe believe in Continuous Improvement and DedicationPerks:Competitive Wages401K Benefits with match programPaid HolidaysPaid Time OffHealth insurance plan for team members and their familiesLife InsuranceLong Term and Short DisabilityVision InsuranceDental InsuranceIncentive ProgramsLegalShieldMarketplace ChaplainsOn-staff National Certified CounselorOpportunity for professional growth and developmentQualifications and Skills:Three (3) years’ experience in scheduling or dispatching in the HVAC, electrical, plumbing, or automotive industry is preferredProficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft ExcelService-Titan experience is preferredExhibit excellent customer service, critical thinking, problem-solving, and organizational skills.Must have excellent time management skills and be a self-starterAbility to prioritize, adapt, and remain calm in stressful situations.Ability to pass a drug test and background check required.Passion for helping others. Present a professional, positive, and helpful attitude always.Dixie is an Equal Opportunity Employer drug-free workplace and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.Powered by JazzHR