Great opportunity available for an experienced client relations supervisor looking for a consistent, full-time schedule with a reputable company! Exceptional employee benefits and a strong company culture await!
TITLE: Client Relations Supervisor
LOCATION : Vancouver, WA
SALARY : $30-40/hr DOE
SCHEDULE : Temp-to-Hire / Full Time / 40 hours per week / 8am – 5pm
INDUSTRY : Medical
THE ROLE
The Client Relations Supervisor oversees a team of Client Relations Specialists and supports Account Managers in maintaining strong client relationships and ensuring exceptional customer service. This role is crucial in assisting Account Managers with client support, retention, and achieving sales and profitability objectives. As the key liaison between the Business Development and Sales Operations - Client Relations unit and other departments, the Supervisor promotes seamless collaboration across the organization.
PRIMARY RESPONSIBILITIES
• Lead Client Relations Specialists team, providing guidance, support, and performance feedback to enhance team effectiveness
• Generate and maintain data-driven reports, including account forecasts, performance summaries, and client activity reports, to assist the client relations team in decision-making.
• Coordinate with logistics, lab production and other support functions to ensure smooth client service delivery.
• Complete tasks requested by Account Managers related to specific client needs, ensuring timely and effective execution.
• Enhance onboarding processes by working with Account Managers to refine the client onboarding experience and ensure that clients are receiving the training, support and resources they need early on.
SKILLS AND MUST-HAVES
• High School Diploma with minimum 3-5 years of experience in clinical/laboratory customer service position required.
• Associates or Bachelor’s degree preferred.
• CRM Experience: Familiarity with CRM platforms is required, preferably HubSpot, for managing client information and tracking interactions.
• Customer Service Expertise: Understanding of customer needs assessment, service quality standards, and evaluation of satisfaction levels.
• Microsoft 365 proficient (preferred)
THE COMPANY
Local medical testing laboratory that provides individualized specimen testing as well as a variety of clinical trial services. A fun company culture and competitive benefits await! Background check and drug screen required upon offer.
Diversity, Equity, and Inclusion Statement
NW Staffing Resources is proud to be an equal opportunity employer. We strive to reach diverse talent that represents the communities we serve and are committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. Come join a team where individuality is valued and supported. All qualified applicants are strongly encouraged to apply.
This position is offered through the Vancouver Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Vancouver Branch for immediate consideration. Or contact our office directly at 360-695-4900 to speak with a Recruiter.
For more information regarding our company and employee benefits please click on the links below.