Service Specialist

The Excalibur Group is currently seeking Service Specialist- Migrant Reception Center/Respite Facility in Washington, DC to provide care and support for DC residents at shelters throughout the district.

DC RESIDENTS AND BILINGUAL CANDIDATES PREFERRED

Primary Location:

1. Candidates must originate from the Washington DC area.
2. Job sites will be in Washington DC.
3. Job sites are subject to change or be added based on client needs and continued employment requires you to be able to work on site.

DUTIES AND RESPONSIBILITIES

1. Connect guests to Case Management services, as directed.
2. Distribute information to assist with medium-term planning and onward travel.
3. Provide assistance to guests in accessing acute healthcare needs (i.e., Urgent Care, Hospitals, partner medical clinics).
4. Ensure guests have access to trauma-informed language services.
5. Notify case management of any parents expressing interest in enrolling school-aged children in school for families intending to remain in the District.
6. Safely transport and guide shelter guests to/from partner organization, shelter locations, off-site appointments, and travel hubs.
7. Assist with ensuring guests have sufficient basic needs for their onward travel.
8. Track client resettlement and stabilization exit plans, to include addressing related data reporting requirements.
9. Interact with guests to support a welcoming environment, and direct questions and requests to the appropriate team member.
10. Work in an environment that is fast-paced, completing multiple tasks efficiently, safely while meeting stringent timelines.
11. Handle requests in a timely and efficient manner.
12. Support migrant clients with understanding and navigating services available through the OMS program and mission partners to assist with urgent and short-term needs.
13. Support survivors in crisis with empathy while maintaining professional boundaries.
14. Communicate clearly, effectively, and professionally with others, verbally and in writing.
15. Perform administrative duties in support of an assigned area of responsibility.
16. Maintain that guests follow all health and safety protocols including COVID protocols, including cleaning/sanitizing of vehicles and all shelter spaces.
17. Maintain a safe and clean space; indoors and outdoors.

QUALIFICATION

1. High School diploma or GED.
2. Three years’ experience in providing direct care to vulnerable populations.
3. Experience working in a residential setting.
4. Ability and willingness to perform light housekeeping and lifting up to 30 pounds.
5. Proficiency across the following skills:
1. Verbal and written communications.
2. Collaboration.
3. Organization.
4. Use of computer technology for basic communication and work products.

Preferred Qualifications:

1. Professional Registration or Certification including Project Management.
2. Fluency in Spanish (bilingual English and Spanish).
3. DC residents will receive priority.

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**