Director, Strategic Accounts

Evolent Health Director, Strategic Accounts Montpelier, Vermont Apply Now

Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of the fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and the autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

What You’ll Be Doing:

Put your passion where it meets purpose! We are looking for a Director, Strategic Accounts that embodies deep relationships, serves as a trusted advisor, and has a strong entrepreneurial spirit to help build our Strategic Accounts function. Working directly with Evolent’s largest clients, you will be responsible for the overall client success.

1. Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals.
2. Cultivating productive, trusted relationships with key executives – including C-level and both internal and external stakeholders.
3. Utilizing data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs).
4. Possessing deep subject matter expertise on program value and operations for Evolent’s member-facing products.
5. Leading regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, leading up to scheduled Client Value Meetings.
6. Advocating for partner culture and serving as an ambassador within Evolent, being the go-to expert on client priorities.
7. Managing all aspects of the contracts with assigned clients and ensuring ongoing contract performance through risk management activities.
8. Developing best-in-class presentation strategy, narratives, and content to support external meetings with senior stakeholders.
9. Partnering with Evolent central Partner Operations resources to implement relationship best practices and drive value communication.
10. Proactively assessing, validating, and prioritizing client needs on an ongoing basis.
11. Monitoring issue resolution and ensuring appropriate, timely follow-up by Evolent team members.
12. Leading and mentoring a team of account executives and managers, providing ongoing feedback and support.

Qualifications:

1. College degree or equivalent work experience.
2. 4 or more years in client or account management leadership roles.
3. 5+ years broad-based Health Plan experience.
4. Exceptionally high “Emotional Intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
5. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level.
6. Ability to creatively solution in an ever-changing and growing environment.

Technical Requirements:

We require that all employees have the following technical capability at their home: High-speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.