Senior Project Manager - Cloud Operations - REF7108R

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

The Zscaler Cloud Operations team is looking for an experienced Program Manager to support our growing organization.

The ideal candidate possesses a unique blend of technical, project management and communication skills. Technical background in infrastructure, servers, networks, and experience with data center operations is required.

This position requires previous hands-on Project Management experience, a strong track record of success and ability to execute in a dynamic environment.

This role involves partnering with various internal teams like system engineers, Sales engineers, support and engineering, to provide the customer with an excellent onboarding experience.

Responsibilities

1. Manage, coordinate and develop activities related to Operations Project Management such as planning, kick off, management, tracking and closure of Operations projects.
2. Manage customer-facing project milestones, deliverables, and communication.
3. Develop processes, program templates and documentation.
4. Provides cross-functional coordination and team communications.
5. Provide management level visibility and reporting on project status and risk.
6. Serve as point of contact for project associated status and information.
7. Utilize Operation information systems and update them regularly. Effectively use project management tools (spreadsheets, dashboards, etc).

Minimum Qualifications

1. 5+ years of hands-on project management experience in networking preferably within security, cloud operations, infrastructure or data center technologies.
2. Excellent organizational skills including attention to details, time management, and multi-tasking skills.
3. Solid working knowledge and/or understanding of ISO 270001 or another compliance environment.
4. Proven working experience in project management in the Information Technology industry.
5. Knowledge and understanding of project management principles and methodologies.
6. Ability to work on multiple projects simultaneously.
7. Excellent written, oral, and interpersonal communication skills.
8. Self-driven and motivated to learn. Takes ownership and accountability.
9. Ability to prioritize and execute tasks in a high-pressure environment.
10. Ability to work in a team-oriented, collaborative environment.
11. Bachelor's degree in Information Systems Management or Business.
12. PMP Certification is a plus.