Service Desk Analyst Intern

ABOUT OUR FIRM

CannonDesign is an integrated design solutions firm focused on helping people continuously flourish. Whether designing for innovations in health, new scientific discoveries, equity in education or the next big idea in business, we use our Living-Centered Design approach to help organizations realize widespread change. Our ability to design transformational places, plans and strategies is why Fast Company named us a World Changing Company and one of the most innovative design firms in the world.

ABOUT THE ROLE

You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education, and business organizations.

WHAT YOU WILL DO

• Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
• Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
• Prepare, set up, and coordinate employee equipment.
• Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
• Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
• Adapt/modify existing hardware and software to meet specific needs.
• Maintain peripherals (i.e. printers).
• Travel may be required.
• May perform other duties as required.

ABOUT YOUR QUALIFICATIONS

• Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
• Knowledge of MS Windows desktop, Microsoft Office is required.
• Strong communication skills and innovative thinking is essential.
• Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.

ABOUT WORKING HERE

• We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
• We are committed to ensuring our practice is equitable for all employees, representative of the communities around us – and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
• We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.