Intake Coordinator - Hospice

Description
Job Title: Intake Coordinator - Hospice
Department: Quality - Hospice
About the Role:
Allied Hospice is seeking an Intake Coordinator to join our Hospice Team! This person will be responsible for receiving referrals into our hospice group from all referral sources, reviewing medical records of prospective patients, completing an intake appointment with prospective patients, and submitting information to the RN for review. The Intake Coordinator will also be responsible for coordinating discharge, coordinating delivery of medications and equipment to a patient's place of service, and assigning the case to the RN for admission. Ideally, we are also looking for someone who can assist our hospice administrator with marketing → you would be working with patients and clients, meeting with case managers, going to doctor offices to ask if they need anything regarding pamphlets/info about our hospice group, and facilitating relationships to create new referral streams.
What You'll Do:

• Collaborate with members of the intake team, establishing and maintaining positive relationships with patients and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes
• Directs all daily patient referral and intake operations including providing oversight of the establishment and implementation of intake policies
• Conduct comprehensive assessments of patients' medical history, current condition, and treatment goals
• Coordinate and monitor patient care, ensuring that all necessary medical services and resources are provided
• Monitor and evaluate the effectiveness of treatment plans and make adjustments as necessary
• Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements
• Contributes to the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy
• Establishes and maintains positive working relationships with current and potential referral sources
• Ensures seamless transition of patients to home care by providing coordination of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
• Ensures maximum third-party reimbursement through oversight of insurance verification and authorization processes
• Gathers and reports referral statistics including key customer referral trends
• Contributes to strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources

Qualifications:

• Medical background, experience in intake coordination
• Able to multitask, strong communication skills
• Cantonese and Mandarin Speaking preferred but not required

You're great for this role :

• Can manage multiple projects concurrently
• You have previous Hospice experience
• Bachelor's Degree in Healthcare Administration or related field.

Who We Are:
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for over 1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

Environmental Job Requirements and Working Conditions:

• This position will take place fully in-office. The office is located at 1680 S Garfield Avenue Suite 205, Alhambra, CA 91801
• Expected hours are 40 a week, 9 A - 5 P.
• The total compensation target pay range for this role is: $23 - $26/hr.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at (email protected) to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.