Manager, Data Monitoring

Description

• Capability to manage and challenge a team of 4-5 Data Monitoring Analysts with a diverse level of skillsets and experience, as well as convey expectations.
• Ability to coach and mentor new or junior teammates on learning new systems or processes.
• Experience with handling team member “course corrections” on tickets or projects as needed.
• Prioritize weekly workflow for the team and assist with commitments to complete tasks to resolution.
• Identifies opportunities to re-engineer existing solutions to better utilize technology, optimize performance, and simplify support.
• Mentor team members on technical issues and best practices, while setting expectations for outcomes.
• Ability to organize efforts on assignments to support a steady forward momentum to completion for the team.
• Perform systems analysis, configuration, unit and integration testing and support of interfaces.
• Execute a specific plan for analyzing the data necessary to secure solutions for clients’ needs.
• Evaluate, assess, and analyze the data necessary to provide solutions to the client’s particular business information needs.
• Research and analyze the cause, effect, and results of system difficulties.
• Satisfies data sampling, project analysis, testing verification, and other user requests from existing client databases.
• Responsible for development and maintenance of several ETL KPI Dashboards.
• Research innovative technologies and provide ideas for technical or workflow/process improvements.
• Strong organizational and analytical skills.
• Perform ad hoc analysis using SQL to extract data sets.
• Work closely with Development and QA Teams to support unit testing, integration testing, and regression testing for all business processes.

Requirements

• Management and supervision experience – minimum 5 years.
• Advanced understanding of SQL, relational databases, functional expressions – minimum 5 years.
• Excellent analytical, problem-solving, written and oral communication skills – minimum 4 years.
• Strong customer service organization and conflict management skills.
• Self-motivated, team player with ability to work and manage resources in different regions.
• Comfortable working with large raw data files (CSV, TXT, EDI) is necessary (editing, manipulating, searching).
• Ability to manage people in multiple locations.
• Multitasking, ability to work under pressure.
• Higher level of written and verbal English.
• Willingness to travel about 10% of the time.