Director, Post Sales Operations

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely, and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy, and manage reliability, feature flags, and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms.

Position Summary

Harness is hiring a Post-Sales Strategy and Operations Leader to continue building and executing a world-class strategy and operations function for a growing post-sales team. This role will play a critical part in the growth and success as Harness expands and invests in improved customer retention and expansion strategies. This role will partner with Sales, Enablement, Services, and Account Management Leadership to identify key areas of improvement to drive efficiency and productivity.

About The Role

• Collaborate with Revenue Operations leadership to develop and implement best in class business processes to drive efficiency and optimization.
• Work cross-functionally to identify potential revenue leakage risks and implement scalable and impactful solutions.
• Analyze data to identify trends, risks, and opportunities for improvement of growth and retention metrics. Oversee ad hoc data and reporting requests related to account management.
• Work with Business Systems to align and optimize tech stack and process to drive results and improved user experience.
• Lead weekly revenue health meetings with leadership to guide team strategic decision making.
• Develop, manage, and process variable compensation plans for Account Management teams to drive optimal performance.
• Maintain and analyze key reports on Account Management and Services team performance.
• Own account assignment across post sales team and maintain tooling for optimal efficiency and scalability.

About You

• Demonstrated experience in sales or post-sales operations, or a similar role.
• Proficient in creating executive-level reports and presentations.
• Skilled in using CRM systems (e.g., Salesforce) and data visualization tools.
• Strong organizational abilities with expertise in multitasking and managing multiple projects at once.
• Excellent communication and interpersonal skills, with a proven ability to collaborate across cross-functional teams.
• Detail-oriented with a commitment to accuracy and high-quality outcomes.
• Capable of working independently, driving business results, and taking initiative in a fast-paced environment.

Work Location

Mountain View, CA

What you will have at Harness

• Competitive salary.
• Comprehensive healthcare benefits.
• Flexible Spending Account (FSA).
• Flexible work schedule.
• Employee Assistance Program (EAP).
• Flexible Time Off and Parental Leave.
• Monthly, quarterly, and annual social and team building events.
• Monthly internet reimbursement.

Pay Transparency

$185,000—$220,000 USD

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.