About Boy Smells:
Boy Smells is a gender-neutral fragrance brand known for its innovative and playful scents. With a focus on challenging traditional gender norms in the fragrance industry, Boy Smells offers a diverse range of products, including perfume, and candles and are in the process of launching additional product lines.
Boy Smells is a multimillion dollar ecommerce business and has a growing retail presence as it expands to over 750 stores in the US. This is an exciting phase for the brand as it reinvents its product portfolio and invests in rapid growth across ecommerce and wholesale.
Role Summary:
Boy Smells is seeking a proactive, detail-oriented individual to support wholesale operations. Reporting to the VP of Sales, this role will ensure smooth order processes and operational efficiency across major and specialty accounts. The ideal candidate will be able to handle multiple priorities with a strong sense of urgency, working closely with the sales team to exceed client expectations and optimize wholesale processes.
This is an exciting opportunity to join a fast growing team at Boy Smells.
Areas of Responsibility:
- Monitor and Manage Wholesale Orders: Track and manage orders for major and specialty accounts, ensuring accurate and timely fulfillment.
- Maintain Operational Standards: Develop, maintain, and implement standard operating procedures (SOPs) and best practices for wholesale order processing and fulfillment.
- Support Wholesale Operations: Oversee the day-to-day administrative tasks to support the wholesale team, including order entry, updates in systems, and troubleshooting issues.
- Inventory Coordination : Work closely with the inventory and logistics teams to ensure product availability for wholesale orders, proactively managing backorders or delays.
- Client Support: Act as a key point of contact for wholesale clients, addressing inquiries, resolving issues, and providing updates on order status to ensure high levels of customer satisfaction.
- Product Information Management: Compile and submit detailed product information and assets (images, specs, etc.) to major retailers and ensure they are up to date in all systems.
- Shipping and Logistics Support: Coordinate shipping and mailing for wholesale special projects, including sample management or event-related shipments.
- Data and System Management: Accurately input and update product and order data into various systems (e.g., Shopify, NetSuite), ensuring alignment with retailer requirements and internal standards.
Qualifications:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with internal teams and external wholesale clients.
- Data Entry and Systems Proficiency: Experience with data entry and order management systems is a must, with a strong attention to detail and accuracy.
- Organizational Excellence: Ability to multitask and prioritize effectively in a fast-paced environment, ensuring accuracy and timely completion of all tasks.
- Problem Solving & Initiative: Exceptional attention to detail, with the ability to troubleshoot issues and propose solutions quickly.
- Teamwork & Independence: Able to work independently and within a team to meet business goals.
- Bachelor’s Degree or Equivalent Experience
- Experience with Wholesale Platforms: Familiarity with Shopify, NetSuite, or other sales platforms is a plus; experience in wholesale operations is highly desirable but not required