Job Title: Front Office Manager
Location: Sacramento, CA
Salary: $66,000 annually
Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? We are seeking an enthusiastic and experienced Front Office Manager to join our team at a prestigious hotel in Sacramento, CA. If you have a strong background in hospitality, leadership skills, and the ability to manage a high-performing front office team, we would love to hear from you!
Key Responsibilities:
- Oversee the daily operations of the front office, ensuring smooth and efficient guest check-in/check-out processes.
- Lead, train, and supervise front desk staff, ensuring high standards of customer service and professionalism.
- Manage guest relations, promptly addressing concerns, inquiries, and complaints to ensure a positive experience.
- Coordinate with other hotel departments (housekeeping, maintenance, food & beverage) to ensure seamless operations and guest satisfaction.
- Monitor and manage front office financials, including daily reports, room revenue, and budgeting.
- Ensure compliance with hotel policies, procedures, and standards while maintaining a warm and welcoming atmosphere.
- Implement strategies to optimize guest satisfaction, boost occupancy, and enhance operational efficiency.
- Conduct regular team meetings, performance reviews, and provide ongoing staff training and development.
Qualifications:
- Minimum of 3-5 years of experience in a front office management role, preferably in the hospitality industry.
- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent communication, problem-solving, and organizational abilities.
- Familiarity with front office systems, reservations software, and Microsoft Office Suite.
- Exceptional guest service skills and a passion for hospitality.
- Ability to handle stressful situations and resolve issues with grace and professionalism.
- Bachelor’s degree in Hospitality Management or a related field is a plus, but not required.
Benefits:
- Competitive annual salary of $66,000.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
- Employee discounts on hotel stays and amenities.
- Opportunities for growth and career advancement in a dynamic hotel environment.
If you have a strong background in hospitality and are ready to take on an exciting leadership role in Sacramento, apply today and become a key player in delivering memorable guest experiences at our hotel!
To Apply: Please submit your resume and cover letter. We look forward to hearing from you!