Director of Operations

Position Summary

The Director of Operations position is full-time, 40 hours per week (exempt, benefits eligible). The Director of Operations will report to the Chief Operations Officer and will help support a team of Directors who implement daily operations at any of our NLC locations. The Director of Operations is responsible for overseeing company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met. Will require some local travel (reimbursable). Pay commensurate with experience. This position is in-person.

Job Responsibilities

• Maintains and directs the daily operations of NLC including coordinating with human resources, legal, marketing, warehouse, accounting, IT and other departments.
• Travels to different sites in various communities based on program/team needs.
• Clearly communicates goals, objectives, and new information to team.
• Assists team by providing technical support in a timely manner as needed/requested.
• Assures Department alignment with strategic goals, objectives, and policy.
• Assures Department alignment with compliance and grant requirements.
• Analyzes internal operations and identifies areas for process enhancement.
• Creates and leads training for staff development with COO and Executive team.
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met.
• May work closely with Director of Data and Program Evaluation and Grants Manager to ensure deliverables are being met as stated in executed contracts.
• Stays informed and up to date on compliance requirements for specific departments.
• Participates in reporting as requested.
• Approaches leadership from a coaching/modeling lens.
• Works with the Finance Department to communicate budget needs and/or changes.
• Is a main contact person and representative for the Operations department.
• Produces documents, receipts and correspondence regarding activities and progress as necessary for consistent evaluation of operations and timely report submittal.
• Provides regular follow-up with Departments to meet goals.
• Utilizes data/metrics to identify needs for improvement.
• Assists in annual budget process and strategic planning.
• Approves credit card reports and timecards.
• Communicates with Executive team regularly to ensure cohesive information sharing.
• Implements regular evaluations and surveys with Directors, participants, and team to monitor quality of programming.
• Supervision includes on-site visits, regular check-ins, and break-out planning meetings.
• Encourages collaboration with partner relationships where possible.
• Evaluates effectiveness of operation practices and strategies with emphasis on best practices and research-based methods.
• Maintains accuracy of budget and spending plan, as well as all required documentation such as receipts.
• Participates and leads required evaluations and audits.
• Demonstrates New Life Centers’ values.
• Attends required meetings and trainings.
• Other duties as assigned by the Supervisor.

Skills & Qualifications

• Must become a Certified Mandated Reporter. Training provided.
• Must pass a background check, must not have any pending cases.
• Must pass a Child Abuse and Neglect Tracking System background check.
• Must pass a National Sex Offender Registry background check.
• Must have a working phone and phone number.
• One year experience working in the human services field in a capacity that involves direct services to at-risk youth.
• Minimum 3 years of experience in managing people.
• Cross-cultural competency.
• Ability to communicate effectively both written and verbally.
• Proficient in Microsoft Word and Excel.
• Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties.
• Must keep confidentiality of participant and staff information.
• Ability to establish and maintain effective working relationships with others.
• Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check.
• Bilingual English/Spanish preferred but not required.

How to Apply

Please submit the following materials

• Cover letter indicating your experience and interest in the position
• Resume
• List of three references with contact information (minimum 2 professional references, email and phone number included)
• Please mention the name of any New Life Centers staff who referred the position to you if applicable.

New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.