Description:
Job Summary: Provide outstanding customer support for end-user computing environment. Demonstrates a working knowledge of best practices and follows documented processes and procedures in facilitation of service recovery, refresh, maintenance, moves and various other project related activities. Effectively interacts in collaboration with immediate team, vendors, customers and all levels of Information Service staff. Utilizes incident, project management systems to document and record all activities associated with client requests and incidents. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Job Responsibilities: 1. Provides customer support and incident remediation both on-site and via remote access 2. Effectively coordinates support tasks and activities in accordance with customer's schedule 3. Demonstrates a sense of urgency and knows when to escalate 3rd-level incidents, following appropriate processes and procedures 4. Contributes standard formatted documentation to knowledge base Preferred Job Qualifications: Experience with WSUS - Patch management and distribution Experience with Active Directory - Group Policy Management, Users and Groups Expertise in mobile tools and applications such as JAMF, Azure Intune, and Duo EFamiliarity with Application Packaging Familiaity with scripting - Windows Powershell, SMS, VBscript, Batch/Command, and WISE (Active Directory management and large repeatable tasks will often be scripted) Knowledge of Windows Imaging process and image creation - Microsoft MDT 2013, Windows 7, Win 7 Embedded, Windows 10, Win IOT, and WAIK Experience with HP Thin Clients (HP Device Manger) and Citrix Desktop Lock Experience with Application Publishing and distribution through XenApp 6.5/7.12 (hosted, streamed) and how Citrix receiver interacts with XenApp/XenDesktop Experience with Citrix Desktop Studio (XenDesktop 5.6/7.12) to manage VMs, how it interacts with the Hypervisor (VMWare in our case) and Citrix PVSExperience with VMWare AirWatch and Workspace One for managing mobile devices 1. Design, implement, and manage a robust end-user technology environment that includes desktops, laptops, mobile devices, and application presentation systems. 2. Oversee enterprise print management, ensuring efficient operation and integration with other end-user technologies. 3. Develop and maintain automation scripts and processes for the deployment and management of end-user technologies. 4. Serve as the expert and final point of escalation for complex issues across all end-user technology platforms. 5. Lead initiatives for continuous improvement in end-user technology services and user experience. 6. Set and enforce standards for the use and management of end-user technologies, aligning with organizational goals and industry best practices. 7. Collaborate with IT teams to ensure a cohesive approach to technology deployment and support. 8. Stay abreast of emerging technologies and trends in end-user computing to drive innovation and improvements. Physical Demands: Capable of lifting 75lbs
Skills:
jamf, intune, scripting, mac, Administration, Mobile device, troubleshooting, customer service, installation, imaging, desktop engineering, sccm, Mobile, Active directory
Top Skills Details:
jamf,intune,scripting,mac,Administration,Mobile device,troubleshooting,customer service,installation,imaging,desktop engineering,sccm
Additional Skills & Qualifications:
Required Job Qualifications: Minimum of 3 years of computer-related work experience is required Comprehensive knowledge of PC operating systems, printing, networking and application support Ability to work some nights and weekends and on call as required Excellent problem-solving skills Strong written and oral communications skills, and ability to demonstrate outstanding customer service Experience using ticket tracking systems Extensive knowledge and application of IT concepts, procedures and methodologies Self-motivated, goal oriented and to work independently Ability to adapt in a changing service environment Positive can-do attitude and willingness to perform routine and repetitive tasks Provide remote site support when needed Provide Project Management on supported Departmental Information Service initiatives
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.