Director, Labor Relations

Job Summary:

The Labor Relations Director is Responsible for providing the proactive strategy for Labor Relations and will partner with Store Operations, Supply Chain leadership, key HR partners in responding to and resolving field issues. This role will provide the strategy and advice as well as recommendations for action to executives and management within a variety of business units regarding labor relations matters of various complexities (basic to advanced) which have or may have a sizable dollar impact on business activities and operations. Responsibilities also include managing organizing campaigns, negotiating and managing collective bargaining agreements, monitoring labor activity throughout the country and ensuring appropriate responses, responding to government agency investigations, audits and administrative charges, developing and delivering labor relations training as well as the supervision of outside counsel. Decisions have significant impact on the organization.

Job Responsibility:

• Responds to workplace conflicts, and partners with local managers to resolve issues.
• Collaborates with field leadership to remove Team Member frustrations or communicate the company position to improve Team Member morale and engagement.
• Collaborates and engages with Legal, Loss Prevention, Compliance, HR Business Partners, Field Resources, HR Centers of Excellence, Employee Relations, and other critical functional teams and leaders as needed to address vulnerability and other labor relations concerns.
• Creates training programs and provides leadership, direction, coaching, and feedback to field partners regarding Labor Relations matters and business processes.
• Partners and consults with field leaders to enhance the work environment and maintain healthy relationships with, and among, Managers and Team Members.
• Conducts proactive visits and ad hoc labor relations training sessions, partnering with the operators and HR professionals to ensure that the store or facility is on process and in line with the company’s mission and values.
• Connects with Team Members to identify opportunities for improvement across the enterprise in both the stores and supply chain facilities.
• Develops and implements engagement initiatives and programs to promote a positive work environment.
• Conducts regular visits in our stores and buildings to gather feedback, assess local leadership, diagnose engagement levels to identify areas for improvement.
• Ensures all critical labor relations matters are reported efficiently and consistently. Monitors public platforms on social media to understand the labor landscape and national employee sentiment to improve Team Member engagement.
• Partners with HR analytics team to periodically enhance and evolve our HR scorecard.
• Communicates results of quarterly scorecards with regional and local leaders to identify and align on responses and action planning.
• Provides weekly, monthly, and quarterly updates in connection with the labor relations activity.
• Creates and maintains reports in connection with the macro external climate and the internal environment capturing trends and issues that can inform senior leaders to mitigate risk.
• Understands labor relations matters at local and federal levels and responds accordingly.

“About Walgreens and WBA
Walgreens ( is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

Basic Qualifications

• Bachelor’s degree and at least 6 years of experience in Labor Relations OR High School/GED and at least 9 years of experience in Labor Relations.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience evaluating information to determine compliance with standards, laws, and regulations.
• Experience with project management (for example: planning, organizing, and managing
• resources to bring about the successful completion of specific project goals and objectives).
• Experience influencing stakeholders within an organization.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross functional team leadership.
• Willing to travel up to/at least 60% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Experience in labor relations such as responding to claims raised with the National Labor Relations Board, working on organizing campaigns, and/or negotiating collective bargaining agreements.
• Experience processing information (such as compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data).
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).

We will consider employment of qualified applicants with arrest and conviction records.

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