Head of Global Communications

About Square: Since we opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

The Role

Square is seeking an experienced and strategic Head of Global Communications to lead and manage our global communications strategy. This role will be responsible for shaping and delivering the company’s narrative, managing external communications, overseeing media relations, crisis communications, and brand reputation on a global scale. In this role, you will partner with Product Marketing, Field Marketing, and Product teams to develop communication strategies that support key brand moments and product launches, driving share of voice across key media partners and publications, and amplifying Square’s narrative. This work will drive interest and consideration for Square products, and fuel loyalty and love for the Square brand.

The ideal candidate will have a deep understanding of the technology sector, strong relationships with US and International media, and a proven track record in managing complex communication strategies across multiple regions.

You Will

• Develop and execute a comprehensive global communications strategy that is aligned with the broader marketing, sales, and business goals and strengthens Square’s position as a market leader.
• Oversee all aspects of external communication including media relations, thought leadership, public relations and executive visibility.
• Build and manage relationships with top-tier media outlets, journalists, and industry influencers to secure positive coverage.
• Collaborate with executive team to craft and deliver compelling messaging for corporate announcements, product launches and key business initiatives.
• Support the development and ongoing optimization of Square’s overarching narrative, ensuring it resonates with the market and builds advocacy with prospective and current customers.
• Identify and develop key messages and storylines that differentiate the brand in competitive markets, positioning Square as an industry leader.
• Manage Square crisis communications and reputation management strategies, alongside broader Block comms team.
• Work closely with the marketing team to align messaging across all channels and campaigns.
• Lead and mentor a global team of communications professionals, fostering a collaborative and high-performance culture, with opportunities for continuous development and growth.

You Have

• 15+ years of combined experience in Communications, PR, and Brand leadership roles.
• Strong understanding of the technology industry and ability to translate complex concepts into clear, compelling narratives.
• Proven track record in developing and executing successful global communications strategies for high-profile brands, including securing coverage in top tier media outlets.
• Strong media relations experience with a robust network of press and influencers.
• Experience in developing crisis communications plans and handling issues when they arise.
• Demonstrated experience managing a global team across multiple time zones.
• Exceptional verbal and written communication skills.
• Ability to work in a fast-paced environment, balancing strategic thinking with hands-on execution.
• Experience in data-driven decision-making and measuring the impact of communications efforts.
• Bonus: Experience building brand architecture, positioning, and messaging frameworks.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.

To find a location’s zone designation, please refer to this resource.