Automated Services Representative -Drafts Specialist

Automated Services Representative/Drafts Specialist - Jacksonville, FL
Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for 2013, 2014, 2015, 2017, 2018, 2019, 2020, 2021, 2022, 2023 and 2024. In 2016 we won the Best Places to Work in Jacksonville award from the Jacksonville Journal. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.
Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees.
Role: Responsible for coordinating daily processing of share drafts including balancing and exception item processing, shared branching, wire transfers, manual payrolls, and eDeposits. Ensure compliance by following established guidelines to accomplish deadline driven tasks and solve routine and non-routine problems/issues.

• Review, research, and determine resolution of exception items for share drafts and shared branch transactions. Accurately process the following items as scheduled or as received: share draft balancing, shared branch balancing, check copies, return deposited items, return item files, manual payrolls, eDeposit item review and decisioning, large dollar deposit report for shared branch and ATM deposits to ensure compliance with daily deadlines.
• Perform assistance and backup of other areas within Automated Services. Provide assistance to internal and external members to resolve questions or issues. Refer non-routine issues to supervisor.
• Review incoming wire transfers for accurate account information before posting. Verify outgoing wire transfers for accuracy and complete required information for processing.
• Responsible for balancing related GL's to ensure workflow is processed accurately. Suggest and assist in implementing procedural changes to increase efficiency and/or service quality.
• Cross-trained to perform ACH Desk duties on a monthly basis.

Education and Skills required: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Experience Required: One to three years similar or related experience.