Are you a multitasker that enjoys problem-solving? Would you be described as someone who is always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you! As an entry-level position, our team will help train and introduce you to the dynamic and quickly evolving technology industry.
What You Will Be Doing:
Our National Support Specialists are the daily point of contact for our clients and technicians on support tickets. As part of the Support team, you will work on move-add-changes, troubleshooting, and break-fix tickets nationwide. Your primary focus is to schedule technicians, deliver red carpet service to clients, help resolve issues in the field, and close out tickets in a timely manner.
Duties and Responsibilities:
- Coordinate and communicate between clients and technicians.
- Ensure all support services are scheduled and closed in a timely manner.
- Prioritize client satisfaction and deliver superior customer service.
- Provide estimates for small to medium size projects.
- Manage activities coordinate between our field technicians, on-site contacts, and clients.
- Work effectively with other parts of the organization to address and resolve customer issues.
- Update and maintain CRM/project management software with project status updates.
Key Qualifications
- Associate degree preferred or equivalent work experience
Preferred technical knowledge of one or more of the following
- Networking
- Access Control
- CCTV
- Low Voltage cabling
- Wireless networks
- AV Systems
- Intrusion detection systems
Qualities of Candidates that would be successful in this role:
- Doer - Someone who enjoys crossing tasks off their to-do list and solving problems
- Customer Obsessed - Someone who operates with a sense of urgency keeps client satisfaction top of mind
- Organized - Someone who enjoys being organized
- Communicative - Someone who exhibits great written and verbal communication skills
Benefits:
- KPV (key performance variables) Based Bonus plan for high performers
- 100% Paid Medical and Dental
- Up to dollar-for-dollar 401k matching (you are eligible for this after your 90-day waiting period)
- 15 days of PTO in your first two years and more with tenure
- Family 1st moto and belief
- Promotions and room for growth within