Essential Functions
• Interface with engineers/sales team in Japan in responding to customer requirements, including product documentation, engineering drawings, 3D models, etc.
• Interface with QA team in Japan to manage customer and field escalation by driving root cause analysis and corrective action, providing failure analysis report, QA documentation to customer for full resolution.
• Provide technical support/Field Service to customers using mass flow controllers (MFC) used in gas delivery equipment for semiconductor manufacturing; coordinate with Engineering team and/or factory in formulating responses.
• Assist new business development/sales team in making technical presentations/product data analysis/engineering data sheets to the customers.
• Repair/modify/inspect MFC in FOA’s clean room.
Engineering
• Maintain expert level of product knowledge and applications.
• Articulate technology and product positioning to both business and technical users.
• Respond to functional and technical elements of Requests for Information (RFIs)/Requests for Proposal (RFPs).
• Listen, understand, and convey customer requirements.
• Identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process.
• Perform technical/product training for salespeople, estimators, and engineers at targeted accounts.
• Assist in the design and development of new products and tools necessary to make target accounts comfortable and successful at selling lighting controls.
• Travel to project sites to perform start-up, integration, troubleshooting, and training services.
• Establish and maintain strong relationships throughout the sales cycle.
• Actively drive and manage the technology evaluation stage of the sales process.
Field Engineering
• Responsible for the technical support to sales of new and ongoing business.
• Coordinate all technical requirements to support the efforts of the sales department.
• Make technical presentations with or without a representative from the sales organization.
• Act as the customer’s primary technical representative from the company for MFCs.
• Represent some MFC product lines and experience for new or present customers.
• Make technical visits on behalf of the company, to technical groups at various customers, potential customers, and other organizations.
• Work with Outside Sales Team, gather information from potential customers and develop products that meet customer needs.
• Communicate with people on all levels in a multitude of organizations.
Miscellaneous
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Maintain professional business relationships within target accounts.
• Provide status of ongoing projects and future projects.
• Identify customer's needs and sales opportunities to help future growth.
JOB REQUIREMENTS
Education
• Bachelor’s Degree (BS) in Engineering (preferably mechanical, electrical, or chemical engineering) or Sciences (physics) from a four-year college or university or equivalent combination of education and experience.
Experience
• 2+ years of previous experience in a similar position preferred but not required.
Requirement
• Bilingual in Japanese and English, ability to read, write, and speak.
• Strong written, verbal, and interpersonal communication skills; ability to work with minimal supervision.
• Good mechanical aptitude and ability to work with tools and instrumentation.