Systems Support Technician / IT Administrator

About Maddox:
We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.
Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.
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About Maddox + You:
You will be the friendly technical support presence for Maddox employees at the Moscow, ID office as well as provide remote support for IT requests across the organization. You will assist with new technology deployments (hardware / software) to meet our growing organizational needs, and both monitor and troubleshoot local network, surveillance, and access control deployments (Ubiquiti / Unifi). The systems you will support touch every area of the organization and enable your teammates to purchase, recondition, and sell industrial transformers better than anyone else in the market. You will have the satisfaction of seeing your work enable your colleagues to perform their tasks with speed and efficiency. Your proactive approach to maintenance and your speedy responses to support requests will give Maddox a competitive edge.
Proactively, you will ensure that all Maddox team members have the technological tools they need to be successful. You will provide a firm backstop for open support requests and see them through to completion. You will monitor the systems for errors and address them early. You will set up new users and change access permissions as roles change. You will set up accounts and devices for new employees, assist with device management, and ensure that networks are online and that facilities are secured by functional surveillance and access control systems.
Reactively, as the first contact for support, you will respond to new internal user support requests and provide them with first-class customer service, issue tracking, and resolutions in a timely manner. You will provide users with appropriate access to various systems, investigate and troubleshoot failures, coordinate with Systems Support Engineers and external support teams, solve problems creatively within our various 3rd party systems, and replace faulty equipment.
About Maddox's Systems:
Maddox maintains a give-the-best/expect-the-best attitude. Our office team is equipped with high-end laptops (mostly Apple, some Windows), docks, and multiple external monitors. Our shop team is equipped with iPads and related peripherals. We also have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.
We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. Solutions we currently employ include: Ubiquiti Unifi (Network, Protect, Access, UID), Google (Mail, Drive, Doc, Sheets), Microsoft Office, Slack, Zoom, Vonage Business Communications, Pipedrive, Asana, Odoo, Adobe, Zapier, QuickBooks Time, and others.
More about You:

• You are focused, with excellent attention to detail.
• You maintain clear and timely communication whether by phone, email, chat, or in-person.

• You are excellent at time management and work prioritization.

• You enjoy and are good at interacting with people and solving technical problems.
• You are able to context-switch across various work streams with ease.
• You have a strong technical background and enjoy working with all manner of technology.
• You are comfortable working with vendors and holding them accountable to next steps.
• You prefer to work in a way that promotes a healthy and successful team vs. operating as a lone wolf.
• You are a fast learner and pick up new technologies and user/business contexts quickly.
• You enjoy using ticketing systems and are proactive in writing clear documentation.
• You are a self-starter who maintains a strong posture of learning. You are looking for ways to continue to build on your knowledge and skills.

Experience & Education:
We value experience, so if you have past related experience, that's great! We also love to invest in high-potential people, and are willing to invest in a promising early-career candidate with the right aptitude, attitude, and ambition. A technical degree is helpful, but not required.
Basics: Full-time Systems Support employees generally work from 8:00 AM to 5:00 PM local, with some flexibility required to coordinate support coverage, monitor network upgrades, assist with special IT projects, etc. Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace. Are you a student? Ask about part-time opportunities!
Travel: You will work out of our Moscow, ID office. Short-duration travel to different Maddox facilities around the United States may be required to deploy and support on-site networks and hardware.
Pay: Starting range is $25.50 - $29.50 per hour. Plus bonus and other benefits including up to $1k/month wellness stipend for full-time employees.
Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.