HCLTech is looking for a highly talented and self-motivated Program Manager / Service Delivery Manager to join it in advancing the technological world through innovation and creativity.
Job Title: Program Manager / Service Delivery Manager
Job ID: 2515913
Position Type: Full-time
Location: El Segundo, CA (onsite)
Role/Responsibilities
- Oversee the daily operations of AMS SCM team as well as participating as an active member
- Act as a mentor and provide oversight, coaching, etc.
- Be the point of contact for any escalation
- Analyze data and implement process improvements
- Clearly communicate escalated issues
- Monitor team performance and report on metrics
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Participate in P1P2 calls
- Record and track SLAs, contractual commitments, risks and share reports
- Review and optimize cost by implementing relevant solutions
Qualifications & Experience
Minimum Requirements
- 15 to 20 years of experience
- ITIL certified or excellent knowledge of ITIL framework processes
- Experience in managing AMS production support with exposure to SCM
Desired Qualifications
- ITIL certification
Pay Range in El Segundo, CA
Base Salary: $90,000 - $120,000
In addition, this position qualifies for benefits like health insurance, paid time off (PTO), 401(K). Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law.
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.