Why work with BancBridge?
Surrounded by the Santa Monica Mountains and a bike ride from Malibu surf, BancBridge is energized by a professional and family oriented team that allows you to be your personal best and achieve new heights in satisfaction while living and working in one of the best communities in the world.
We offer a progressive work environment where we value innovation, nurture creativity and reward success! Although our dress code is casual, our attitude is not. Our products are used by the largest financial institutions and corporations in the world who deserve the best. As part of the BancBridge team, you are encouraged to achieve, innovate, take risks, build quality relationships among colleagues and clients and enjoy the process. In return, BancBridge prospers, and new opportunities are created for even greater personal achievement.
BancBridge recognizes that everyone has personal goals for career and household. We support the pursuit of these goals through a focus on individual achievement. This mutual dynamic is what drives our growth and leadership in the market we serve.
We invite you to join our innovative, fun and inspiring team. BancBridge offers a comprehensive benefits package including a stock option plan.
Job Description
A Technical Support Engineer champions BancBridge client production issues through the organization from problem definition, research, analysis, resolution, and escalation. Primary responsibilities include:
- Responding to production events.
- Analyzing configuration settings to solve Implementation and Customer Service Fulfillment issues.
- Escalating issues to the appropriate department.
- Documenting work so that instructions and descriptions can be understood and re-used.
- Providing 1st level technical support for escalated incidents from Customer Service and Implementation.
- Working on critical production events, providing technical analysis and insight into the current condition of the problem reported.
- Participating in the planning and coordination of new product deployment and enhancement projects.
Required Skills:
- Two to five years of related experience in a technical support environment.
- Financial institution knowledge is required.
- Basic experience with C++, UNIX, CGI development, HTML, and Java Script is a requirement.
- Must possess a highly technical understanding of software development and associated processes.
- Excellent oral and written communication skills, a strong customer orientation, and good organizational skills.
- Process-oriented, self-motivated, and somewhat creative.
- Ability to effectively present information and respond to inquiries.
- Ability to use vision to view screens, create, review, and modify work.
- Ability to use a keyboard effectively and sit for long periods of time.
Job Location : Westlake Village, CA, US.
Position Type : Full-Time
NOTE: Please do not send attached resumes. Only text in the email will be accepted.
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