Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Site Operations Department
The Site Operations Department is responsible for the overall health and wellbeing of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules at each campus. The teams are staffed 24 x 7 on site with Critical Facilities Engineers (CFEs) on each shift. These teams are the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department manages all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams do most of the work themselves versus calling out constantly to vendors. As a result, we provide superior service that is faster and more cost effective. We prove that service through transparent reporting on all key performance metrics gives the customers the ability to focus on their operations without having to manage the performance of the facilities.
Position Overview
This role will be based in our San Antonio, TX location.
The Senior Director, Site Operations leads the overall operations for a sub-region of data center campuses and will directly lead a team of managers/director-level positions. You will collaborate with Reliability Engineering, Security, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.
Our Critical Facilities Engineers are respected, well-trained, customer-focused and some of the best you will find in the industry. While you do not have to be the 'alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.
Essential Job Functions
Operations Leadership:
Own the MEP (Mechanical, Electrical, and Plumbing) operations across all properties within the sub-region, ensuring safe and efficient operation of machinery and building systems.
Lead a team of managers and directors to provide 24x7 operations coverage, ensuring availability and capacity targets are met for all data centers and technical infrastructure within the sub-region.
Ability to understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational emergencies.
Team Management:
Handle campus staffing activities to ensure alignment to budget, headcount staffing, training plans, and vendor certifications.
Ensure all facility engineers and personnel are adequately trained on electrical/mechanical equipment, system maintenance, repairs, and operations.
Hold team members accountable for meeting established goals and objectives, providing feedback, coaching, and conducting performance evaluations.
Hold campus management and staff accountable to coordinating and leading all aspects of work performed by external suppliers during preventative maintenance, corrective maintenance and break/fix incidents.
Customer Satisfaction:
Ensure high levels of customer satisfaction by quickly and efficiently resolving any issues related to services.
Represent the Operations organization in executive meetings, KPIs reviews, and customer meetings, ensuring that customer needs are met.
Maintain and enhance on outstanding customer service reputation for current and future Vantage customers.
Budget and Financial Management:
Manage the sub-region's budget and expenses, including review and approval of purchase orders, invoicing, and preparation of CAPEX/OPEX operational budgets.
Vendor and Supplier Coordination:
Coordinate with vendors and suppliers to prepare estimates and manage costs for parts, equipment, and supplies related to installation and repairs.
Handle contracted service work at the property, including understanding and developing the scope of service, bidding, awarding, and administering any contracts.
Safety and Standards:
Drive a safety-focused culture by ensuring personnel perform work documented within established and approved MOPs/SOPs that outline safety precautions and requirements.
Ensure preventive maintenance and work activities are performed according to Vantage standards and manufacturer specifications.
Cross-Functional Collaboration:
Establish partnerships with Construction and other Vantage teams to ensure that all major projects are properly planned, executed, documented, and closed out according to industry best practices.
Collaborate with peers and the Vice President of Site Operations to align team performance goals and lead initiatives to completion.
Asset Management:
Ensure that all sites within the sub-region are properly documenting assets, spare parts, and activities to maintain an end-to-end Asset Management Lifecycle and facility status reporting.
Evaluate the performance of systems and suggest cost-effective improvements to improve service and operating efficiency.
Protect and improve the value of assets by ensuring building machinery and systems meet or exceed their expected lifespan.
Additional Duties:
Handle additional duties as assigned by Management.
Job Requirements
Education:
Bachelor's degree in engineering, business or related field, or equivalent work experience required.
Experience:
10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred.
10+ years of direct managerial experience and interpersonal skills, strongly preferred.
Consistent track record of excellent internal and external customer service.
Skills:
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
Strong project management skills, with the ability to manage complex projects and operations across multiple locations.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.
Strong financial acumen, with experience managing budgets and expenses.
Highly organized with strong attention to detail.
Ability to manage multiple priorities in a fast-paced, high-stakes environment.
Strategic thinker with a focus on continuous improvement and innovation.
Commitment to safety, standards, and customer service excellence.
Travel required is expected to be up to 5% but may increase over time as the business evolves.
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
Salary Range: $200,000-220,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.