Service and Engagement Team Lead

The pay range per hour is $26.00 - $44.20

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
• Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement.
• Support leading physical and digital offerings and Target Loyalty Programs.
• Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Help lead a culture of accountability through clear expectations and performance management.
• Quickly respond to any negative guest shopping experience.
• Create intra-day workload optimization plans for your team.
• Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales.
• Enable your team members to stay up-to-date on upcoming major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Assist in closing knowledge and skill gaps for team members through training and experiences.
• Work a schedule that aligns to guest and business needs.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Support and create a safety advocacy culture.
• Address store needs (emergency, regulatory visits, etc.).
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders.
• All other duties based on business needs.

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited.
• Providing service to our guests that makes them say I LOVE TARGET! excites you.
• You enjoy interacting with people all day and making things easy for others.
• You aren’t looking for a Monday thru Friday job where you are at a computer all day.

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports and information.
• Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed.
• Scan, handle and move merchandise efficiently and safely.
• Climb up and down ladders as needed.
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable attendance necessary.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties.
• Ability to remain mobile for the duration of a scheduled shift.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.