Senior Digital Product Analyst

What You'll Do:

This position is responsible for digital product research and Agile-based product implementations within LGE's digital unit to drive innovation, growth, and deeper member engagement within LGE's mobile banking app and digital platforms. The Senior Digital Product Analyst will partner with business and technology teams to vision, plan, and implement modern, relevant digital experiences for CU members and staff. The ability to drive quality results, build strong relationships, and lead technical product implementations are keys to success in this role.

Essential Functions:

• Partner with internal and external stakeholders to lead and deliver multiple digital technology implementations to accomplish LGE organizational and digital roadmap objectives, enable operational efficiencies, and deliver best-in-class member and guest digital experiences
• Collaborate with line of business and technology subject matter experts (SMEs) to create vision, define/translate business requirements, determine acceptance criteria, and create implementation plans to deliver innovative digital banking products/services & experiences
• Position LGE as a leader and/or a fast follower by researching, recommending, and delivering new digital banking / channel products & services that align with member's banking needs, market demand & opportunities, and LGE strategic objectives
• Responsible for leading multiple third-party systems integrations and select custom development (.NET based) projects, including management of external development teams
• Develop and grow relationships with relevant third-party, digital or IT service providers to meet LGE member and staff needs and to deliver LGE strategic and operational objectives
• Mentor and coach digital product analysts and digital support staff in critical digital product capabilities, product lifecycle management, and digital technology support as needed
• Analyze, measure, and report on digital experiences from digital banking conversational AI information, other digital banking support inquiries, digital banking transaction data, and digital systems performance to validate success of services and recommend improvements
• Create, review, and own content to educate and inform on digital banking self-service opportunities, digital banking support services, financial wellness & education through mobile and digital banking, digital banking operations, systems integration, and technical documentation including infographics for AI-based knowledge management system
• Champion policies, processes and procedures for LGE's digital, agile-based product lifecycle management (PLM) practices and LGE's project management methodology, to successfully deliver results, manage risk, and create operational efficiencies
• Provide documentation and information to support internal and external audits including any regulatory changes throughout the year for digital banking, IT, and LGE business operations
• Be familiar with and follow all policies, procedures and processes which have been established to meet compliance requirements of all applicable federal and institutional regulations. These regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act

Who you are:

• Required: Bachelor's degree in a technology related field and/or 3-5 years of banking experience in a digital analyst or technical product owner role
• Required: 3+ years' experience in banking, FinTech, or other financial services industries
• Required: Working knowledge of technical product implementations, systems integrations, SSO and API third-party integrations for digital banking and other digital technologies
• Preferred: Experience with mobile app and custom (or packaged) software development, project management methodologies, and product lifecycle management (PLM) practices
• Preferred: Experience analyzing data, writing SQL queries, and/or creating reports including infographics to assess meaning and measure success of digital products and experiences
• Preferred: Experience presenting technical product vision and implementation plans to business and technical audiences, including executives and c-suite level
• Experience working with cross-functional business partners for strategic planning and product implementations, acting as the voice of the customer/member
• Knowledge and passion for emerging mobile and financial technology (FinTech) trends
• Excellent organizational, relationship management, and problem-solving skills
• Self-starter who can make decisions individually and in a team environment
• Ability to multitask and manage multiple projects from end to end
• Excellent written and verbal communication skills

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