Administrative Assistant Merchant Services

Administrative Assistant with POS Merchant Service Experience

Location : Astoria, NY

Pay : $26-$30 per hour (open to discussion for the right candidate)

Job Type : Full-time

Merchant Industry, a growing credit card processing company, is seeking an Administrative Assistant with experience in POS merchant services. The role involves providing administrative support to the operations team, managing merchant and ISO-related tasks, and delivering excellent customer service. The ideal candidate should have strong organizational and communication skills, be detail-oriented, and capable of handling multiple tasks while interacting with merchants and ISOs regularly.

Key Responsibilities :

• Perform general administrative duties (answering phones, scheduling, managing emails, and preparing reports).
• Maintain and organize both digital and physical files, ensuring accuracy and proper documentation.
• Assist in preparing documents for meetings, presentations, and training sessions.
• Coordinate office supplies and equipment to maintain a smooth office operation.
• Handle merchant service inquiries via phone, email, or in person, providing prompt and accurate information.
• Assist with onboarding new merchants and handle various office tasks.
• Enter merchant data into company systems with attention to detail and accuracy.
• Assist in processing and following up on merchant service applications, ensuring timely and accurate documentation.
• Prepare monthly merchant service reports, including transaction summaries and service usage.
• Monitor and update merchant accounts, addressing discrepancies or issues as they arise.
• Provide excellent customer service and maintain strong merchant relationships through regular communication.

Qualifications :

• Education :
• High school diploma required; associate’s or bachelor’s degree in business, office administration, or a related field is preferred.
• Experience :
• At least 2 years of administrative experience is a plus.
• Prior experience in the merchant service industry or working with POS systems is required.
• Familiarity with credit card processing, POS systems (hardware and software), and merchant services programs.
• Skills :
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Suite.
• Basic knowledge of POS systems and credit card processing operations.
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.