The Account Management team in Plaid’s Enterprise Segment leverages our deep technical, product, and industry knowledge to help our cross-vertical cohort of customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to help shape how consumer and business interactions with their finances will drastically improve in the coming years.
Plaid is looking for an experienced customer-facing professional to manage and grow our relationships with a small, focused portfolio of high-potential, strategic customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships with large enterprise customers (cross-selling/up-selling, increasing product utilization, senior stakeholder management). In this role, you will focus on managing a portfolio of approximately 5-10 of Plaid’s largest customer accounts. You will be the primary point of contact for your customers and will work with them on all stages of integration, scaling, product expansion, and partnership management.
You will be responsible for working directly with key stakeholders ranging from developers to product owners to executives, to help customers create the applications that will empower businesses and consumers with their financial data. Your goal will be to ensure an impeccable level of service and provide thoughtful guidance on how to optimize Plaid’s solutions for their business. The right candidate is solutions oriented, and has demonstrated success in owning and growing strong, long-lasting customer relationships, and identifying and pursuing new revenue opportunities.
Responsibilities
- Own overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
- Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue
- Lead key partnership initiatives including ongoing checkpoints, business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction
- Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
- Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team, or independently when required
- Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s
- Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers
Qualifications
- 8+ years of relationship management experience with large enterprise organizations
- Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity
- Ability to partner with Enterprise Sales to drive successful outcomes for Plaid customers; previous deal experience required
- Ability to collaborate closely with Plaid’s technical team to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus
- A strong business generalist with an acute product sense and ability to drive revenue growth
- Ability to quickly understand new technologies and complex concepts
- Ability to solve complex customers challenges through creative problem solving and collaboration with cross-functional teams
- Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity
- Excitement to work in a high-growth environment and to help build processes and tools as needed