Director - Technology Center of Excellence

Job Description:

In this dynamic product and Platform owner role, you'll have the opportunity to set up the technology center of excellence to deliver the Service now, Automation, AI, and other emerging technology capabilities to the organization in the agile and DevOps delivery model. You will empower our associates with the right and fit for purpose Delivery methodology, processes, tools, framework, metrics, and governance to unlock productivity and deliver the best-in-class experiences for associates.

What are we looking for?

• Extensive experience in Service Now, Automation, and other emerging technologies.
• Demonstrated track record in understanding, shaping, and adopting strategic and emerging technology platforms including analytics solutions within a business context.
• Extensive stakeholder management experience.
• Preferably 3 to 5 years of analytics and/or strategy experience in the Consumer Products Good Industry.

What will be your key responsibilities?

• Work in partnership with the GDO Service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment technology office), External Partners, and the wider organization (Enterprise and Segments) to design and implement best in class and fit for purpose delivery model and deliver the capabilities on the Service Now, Automation, and other emerging technology platforms that align with organization goals and strategy.
• Responsible to deliver high-quality technical and business solutions for ServiceNow, automation, and other emerging technology platforms with best practices using Agile principles and DevOps delivery.
• Provide strategic recommendations based on data and insights gathered through the various technologies’ platforms metrics and process simplification/automation opportunities.
• Responsible and accountable for the Now Platform – Creates the overall roadmap, architecture, delivery strategy, upgrades, and defines the platform policy and guardrails.
• Define the architecture, standards, policies, framework, and best practices for automation in line with infrastructure and security policies.
• Collaborate with the service lines to identify automation opportunities to deliver efficiency and drive process effectiveness.
• Publish the periodic performance metrics to the GDO stakeholders.
• Assess emerging technologies and their fitment to GDO - Drive speed with quality and best-in-class end-user experience.

What can you expect from Mars?

• Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.