Business Technical Analyst

Job Description

Partner with the Web Product Owner of the Digital Solutions Team within US Technology to evaluate, refine, measure, write, and maintain requirements for cross-functional teams on upcoming Web features and content updates. Support production stability by reviewing operations & customer feedback and investigating opportunities to improve existing features and processes. This Business Technical Analyst will play a crucial role in supporting the delivery of customer-centric, best-in-class digital experiences.

Responsibilities

• Coordinate with external and internal partners on Web related tasks such as backlog refinement, grooming, prioritization, and maintenance.
• Partner with US Product Owners, leadership, marketing, operations, merchandising, legal, analytics, engineering, and design teams to refine requirements in the form of epics, stories, and incident reports.
• Bridge the gap between the business customer and the technology solution providers.
• Thoroughly understand and document business processes within Confluence.
• Continually evolve and maintain web documentation as needed.
• Analyze customer insights, data, and competitive analyses to identify problems and opportunities.
• Support user testing in advance of, and following, each app release.
• Effectively manage communications with collaborators and other cross-functional teams.

Qualifications:

• Excellent interpersonal, written, and verbal communication skills.
• Self-starter with strong bias for action.
• Comfortable with managing multiple tasks and projects, and providing status updates as needed.
• Experience collaborating with a diverse set of McDonald's internal partners to drive results.
• Extensive experience with JIRA, Confluence, and MS Office.
• Critical thinking and analytical skills.
• Customer-centric with a passion for impeccable digital experiences.
• Bachelor's degree.
• 3-5 years of experience translating customer needs into product features.
• Preferred experience with mobile/web apps and digital products.