Customer Service Assistant

Customer Service Assistant
We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.
The Company
Munich Re Specialty North America provides extensive, specialty property and casualty insurance solutions to customers through select brokers, Managing General Agents, program administrators, cover holders and insurtech partners. Products include: property, casualty, professional liability and other specialty insurance solutions. Our comprehensive, customized solutions are provided by A+ rated carriers and are tailored to clients' needs. We offer superior service levels, industry-recognized underwriting and claims expertise and innovative approaches to complex and evolving risks.
Munich Re Specialty North America is a description for the insurance business operations of affiliated companies in the Munich Re Group that share a common directive to offer and deliver specialty property and casualty insurance products and services in North America. For more information on
Munich Re Specialty North America, including licensing, regulatory-required, and other information on the operating companies, visit
The Opportunity
As a member of our Service Delivery team, you'll be responsible for processing new business, renewals, and all policy transactions through the company's financial system in a timely and accurate manner. Provide support to the department on developing requirements for reports for policy level transactions from external clients. Provide training for others in the department on data entry, coding, and policy issuance.
As a Customer Service Assistant, you will:

• Provide policy processing support for all transactions for the branches and external clients.
• Process cancellation, nonrenewal and conditional renewal requests.
• Manually process failed interfaced transactions as required.
• Evaluate premium discrepancies and resolve.
• Participate in developing business requirements, user testing and troubleshooting regarding data capturing requirements.
• Assist in the creation and distribution of Operational reports as requested.
• Assist and train other Customer Service Assistants as needed.
• Assist in projects as requested.

Job Requirements:

• 3 years or more years' experience working in insurance operations or policy administration or recent bachelor's degree.
• Tech savviness and a willingness to experiment with and learn new technologies. Must be proficient in Word, Excel, and Access.
• Ability to think strategically and function tactically under tight deadlines.
• Exceptional communication skills.
• Excellent consultative skills which can be deployed at any level of an organization, including creativity, emotional intelligence, adaptability, and problem-solving skills.
• Excellent time management and organizational skills.
• Strong customer focus.
• Keyboard skills.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.