Working in conjunction with the Student Health Services Coordinator, the Health Services Assistant supports the medical staff in the Health Center and provides a range of medical support services including, but not limited to: answering phone calls, making appointments, handling and processing requests for protected health information (PHI).This is a part time, benefited position on a 85% schedule (1,547 hours) with a pay range of $18.00- $20.00 per hour.ResponsibilitiesAnswer several-line phones to schedule appointments and take messages for both nursing triage and several providersHelp coordinate services to appropriate medical staffRegularly handle confidential PHI and other sensitive student informationAssist with making referral appointments for student patients with specialists depending on their insurance coverage. Help coordinate x-ray and laboratory services when necessaryReceives deliveries from local pharmacies for student prescriptions, logs medications and checks student Hill Cards at time of pick up. Reaches out to students when necessary per delivery policySorts lab and medical reports to then provide to the appropriate medical staffBe able to respond to inquiries related to Health Center services (insurance coverage, requests for health records for graduate school, personal and employment reasons, etc.) from alumni, students, parents both prospective and current, off campus personnel included.Maintaining knowledge and compliance of HIPAA and FERPA rules and laws as pertains to New York StateAssists, sorts and maintains a database of patient informationMaintains office supplies and equipmentPerform other duties as assignedActively participate in building our diverse, inclusive and equitable campus communityHigh School Diploma required. Minimum of an Associate’s Degree and previous experience in the medical field such as reception, intake, and/or referral management is preferred.Equivalent combination of education and experience preferred.Knowledge, Skills, and AbilitiesAbility to communicate effectively both verbally and in writingExcellent organizational skills - able to prioritize tasks and be able to pivot to other tasks as neededUnderstanding of HIPAA laws and rulesMust exercise a high degree of confidentiality and discretion, especially when handling PHI and communicating with patientsMust be able to remain calm in a high-pressure environmentProficiency in Google Docs, Word processing and database managementMust be familiar with and understand medical terminologyAvailable to work flexible hours as neededPlease submit a cover letter, resume and contact information for three professional references. Consideration of candidates will begin immediately and continue until the position is filledHamilton College is an Affirmative Action, Equal Opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes diversity in all of its forms and a wide array of cultural experiences as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and to identify their strengths in these areas.