Company:
Jayco
Location: Middlebury
Closing Date: 26/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
This position exists to process warranty claims and to maintain warranty records to promote timely, accurate and cost efficient processing of warranty claims.
Essential Functions
- Research, review, code and process all types of warranty claims assuring that all required documentation and information has been received; approves or denies claims.
- Research and resolve pending issues on claims.
- Makes vendor chargeback decisions during claim processing.
- Communicates with dealers regarding claims issues.
Additional Functions
- Convert claims from Canadian dollars to US currency using current exchange rate.
- Assists in training dealers on policies, processes and website usage.
- Runs bi-weekly batch process & checks ready-to-pay claims for duplicates, verifies claim amounts, proper pay-to dealers; and pulls ready-to-pay and denied claims.
Experience / Knowledge
- Requires knowledge of Jayco products.
- Customer facing experience is desired.
- Prior call center experience is helpful.
- Demonstrated desire and ability to assess problem situations and respond appropriately.
- Willingness to learn, grow and adapt to an ever-changing product environment.
Necessary Skills / Abilities
- Communicates with dealers in a professional manner to gather facts and resolve disputes.
- Responds to inquiries on a wide variety of issues using SOPs in a high volume environment.
- Detail orientation with demonstrated organizational skills is required.
Work Requirements
- This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
- Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to lift and move up to 10 pounds.
- This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
Jayco offers a generous benefit package including:
- (2) medical insurance plan options, HSAs and FSAs,
- dental insurance,
- vision insurance,
- disability and life insurance,
- 401k plan with a company matching contribution of .50 on the dollar (up to 6%).
Wellness benefits, fitness center access, health clinic for employee use and Employee Assistance Program (EAP) benefits.
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Jayco