Manager, Asset Protection

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Asset Protection oversees one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher Sales Volume, or significant Shortage risk. They serve as the subject matter expert on Asset Protection and Shortage Reduction Strategies within their location, the experience they bring in asset protection and shortage reduction is essential in supporting the overall company goal for topline results.

What You Will Do

Shortage

1. Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
2. Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
3. Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
4. Analyze theft trends through the utilization of available AP Reports, Systems, and Technology.
5. Establish a high level of shortage awareness and effectiveness determined by audit results.
6. Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
7. Manage and monitor payroll expenses.
8. Support the preparation, take, and reconciliation of the annual inventory process.
9. Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
10. Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.

Customer

1. Uphold Macy’s commitment to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
2. Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
3. Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
4. Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
5. Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
6. Handle proprietary, sensitive, and confidential information.
7. Manage high-profile incidents and special event management.
8. Participate in visits with senior leadership.

People

1. Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development, and succession planning.
2. Achieve results through managing others, including direct reports who are often hourly colleagues and leaders.
3. Play an influential role in the development of high-potential leaders.
4. Lead innovative projects and foster idea sharing among peers.
5. Establish yourself as an influential leader.
6. Address colleague concerns in a reasonable and fair manner, consistent with the values expected by the Company.
7. Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.
8. Support Macy’s Brand values, including the commitment to community service opportunities and ‘Give Back’ opportunities.
9. Maintain regular, dependable attendance, and punctuality.

Skills You Will Need

Leadership: Demonstrated ability to lead and inspire teams to achieve shortage prevention goals, while upholding company values and fostering a positive work environment.

Strategic Thinking: Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.

Relationship Building: Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders, gaining support for shortage reduction initiatives.

Analytical Skills: Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.

Communication: Clear and concise communication skills, both verbal and written, to effectively convey information to diverse audiences, including senior leadership, colleagues, and external partners.

Adaptability: Capacity to handle high-pressure situations with professionalism and composure, adapting strategies as needed to address evolving challenges.

Time Management: Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines while maintaining regular attendance and punctuality.

Who You Are

1. Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
2. Candidates with a High School Diploma or equivalent are encouraged to apply. 3-5 years of prior Asset Protection management experience.
3. This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
4. Able to sustain long periods enclosed in surveillance areas.
5. Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

1. An inclusive, challenging, and refreshingly fun work environment
2. Competitive pay and benefits rooted in principles of equity
3. Performance incentives and annual merit review
4. Health and Wellness Benefits across medical, dental, vision, and additional insurance
5. Retirement Savings Plan with 401k match opportunity
6. Employee Assistance Program (mental health counseling and legal/financial advice)
7. Resources for continuous learning, career growth, and leadership development
8. 8 paid holidays
9. Paid Time Off (first year prorated depending on start date)
10. Guild education benefit funds 100% of tuition, books, and fees in designated programs
11. Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
12. Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!