REVENUE PROCESSING SUPERVISOR

Job Information

State of Tennessee Job Information Opening Date/Time 10/22/2024 12:00AM Central Time Closing Date/Time 11/04/2024 11:59PM Central Time Salary (Monthly) $4,017.00 - $5,028.00 Salary (Annually) $48,204.00 - $60,336.00 Job Type Full-Time City, State Location Nashville, TN Department Revenue

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, PROCESSING DIVISION, DAVIDSON COUNTY

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in business administration, business data processing, or related business and management field; and/or systems analysis, data processing, or related computer and information sciences field and experience equivalent to three years of full-time work in one or a combination of the following: (1) clerical accounting, (2) data entry, correction of coding or keystroke errors, or related data processing work, or (3) systems analysis.
Substitution of Experience for Education: Qualifying experience in (1) clerical accounting, (2) related data processing work, or (3) systems analysis may substitute for the required education to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
OR
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of full-time work in one or a combination of the following: (1) clerical accounting, (2) related data processing work, or (3) systems analysis.
OR
Education and Experience:? Graduation from an accredited college or university with an associate's degree in business administration, business data processing, or related business and management field; and/or systems analysis, data processing, or related computer and information sciences field and experience equivalent to four years of full-time work in one or a combination of the following: (1) clerical accounting; or (2) systems analysis; or (3) or related data processing work
OR
Two years as a Revenue Processing Quality Assurance Reviewer or Revenue Processing Technician 2.

Necessary Special Qualifications: None
Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general supervision, is responsible for specialized supervisory work of considerable difficulty; and performs related work as required.

Distinguishing Features: An employee in this class supervises clerical, para-professional, or professional staff performing tax processing functions within the Department of Revenue and oversees the work of employees engaged in several specialized processes or functions. This class differs from that of Revenue Processing Manager in that a Revenue Processing Manager is responsible for managing large, multi-functioning units processing tax account documents, returns, and records with the Department of Revenue.

Responsibilities

Coaching and Developing Others:

1. Supervises multiple staff units of para-professional accounting and/or general clerical employees.
2. Trains new personnel in unit policies and procedures.
3. Ensures departmental policies and procedures for document processing and deposit functions within areas of authority are followed.

Organizing, Planning, and Prioritizing Work:

1. Meets with staff to assign work and coordinate workflow, maximizing processing efficiency and productivity.
2. Coordinates daily work and workflow to maximize processing efficiency and productivity.
3. Meets with higher level staff to create plans and set unit priorities.
4. Sorts and organizes incoming documents and remittances correctly to prepare for scanning and deposit processes.
5. May be involved in coordinating and setting divisional priorities and goals

Performing Administrative Activities :

1. Makes recommendations of staff retention, promotion, demotion, dismissal, and other personnel actions.
2. Provides daily, weekly, monthly, or annual status reports to upper management.
3. Evaluates staff and identifies needed training for policies and procedures.
4. Works as a liaison on committees between the division and other departmental agencies.

Making Decisions and Solving Problems :

1. Oversees the handling of documents and provides solutions to problems that arise during processing.
2. Resolves problems with processing documents and discusses changes or corrections made to accounts and applications.
3. Checks deposits, collections, scanned documents, keyed documents, and postings.
4. Oversees, and may participate in balancing, evaluating and reviewing of documents for mathematical accuracy and completeness of information related to tax accounts or vehicle applications.

Updating and Using Relevant Knowledge

1. Oversees and participates in researching tax related information or oversees and participates in researching vehicle title and registration information.
2. Assists in clarifying information concerning specific tax laws, vehicle laws, rules and regulations, and departmental policies and procedures.
3. Performs special projects involving close-outs or creating and updating new work procedures to enhance unit efficiency.
4. Consults and addresses questions with customers/taxpayers (internal and external) by phone, correspondence, or personal visit.
5. Oversees and participates in processing incoming mail.
6. Supervises and participates in verifying and correcting errors and making financial adjustments to tax documents or vehicle applications.
7. Deposits state funds for revenue and various agencies according to related documentation.
8. Looks up computer account files and reviews FileNet images to provide accurate information.
9. Assists in updating procedures.

Repairing and Maintaining Electronic Equipment:

1. Oversees the operation and maintenance of a variety of office machines such as calculators, computers, low or high-speed scanners, printers, encoders, mail extractors, and related equipment.
2. Attempts to fix machines when various problems occur by making needed adjustments.
3. Calls for maintenance when problems are not resolved.
4. Oversees scheduling of preventive maintenance on equipment with vendor as outlined in maintenance contracts.

Competencies (KSA's)

Competencies:

1. Managerial Courage
2. Ethics and Values
3. Integrity and Trust
4. Decision Quality
5. Self-Development
6. Problem Solving
7. Directing Others
8. Priority Setting
9. Motivating Others

Knowledge:

1. Administrative and management procedures as it relates to the coordination of people and resources
2. Clerical procedures as it relates to managing files and records and the use of word processing systems
3. Customer service principles and processes?

Skills:

1. Active learning and using new information for problem-solving and decision-making
2. Active listening and giving full attention to points being made
3. Learning strategies and selecting the appropriate training method for a situation
4. Monitoring yourself and others to make improvements
5. Complex problem solving and reviewing information to evaluate options and implement solutions
6. Time management
7. Management of Personnel Resources?

Abilities:

1. Listening and understanding information and ideas both written and through spoken words
2. Communicating information and ideas verbally and in writing so others can understand
3. Adding, subtracting, multiplying, or dividing quickly and correctly
4. Quickly and repeatedly bending, stretching, twisting, or reaching with body, arms and/or legs
5. Time Sharing-shifting back and forth between two or more activities
6. Peripheral Vision

Tools & Equipment

1. Computers
2. 10-Key Calculator
3. Low or High-Speed Scanners
4. Printer
5. Desktop Scanner
6. Fax Machine
7. Copier
8. Check Encoder
9. Phone
10. Mail Extractor

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.