Corporate Facilitator

Summary

We are seeking a dynamic and experienced individual to step into the role of Facilitator with a focus on the door, frame, hardware, and security integration industry. This key position will be instrumental in empowering our associates with the technical expertise and practical skills required to excel in this specialized field. You must be comfortable speaking in front of small to medium-sized groups and possess the acumen to guide participants through hands-on learning experiences.

Essential Functions

• Maintain records of certifications and training completions, ensuring accurate and up-to-date documentation.
• Work with subject matter experts and department heads to identify training needs, tailoring programs to meet specific goals.
• Assist in the onboarding process for new employees, providing essential training to help them integrate smoothly.
• Provide input on and maintain materials, manuals, and resources to facilitate effective and engaging learning experiences.
• Facilitate in-person and virtual training sessions, workshops, and seminars, both on-site in Winston-Salem, NC, and in the field, as required.
• Assess the effectiveness of training through evaluations, feedback, and performance metrics, making continuous improvements to the programs; drive improvements in Net Promoter Score (NPS), ensuring a deep understanding of key drivers of customer satisfaction.
• Provide excellent customer service to staff, with a commitment to responding to inquiries within 24 hours.
• Work with the CBG University Leadership team to develop new hire training, create innovative training documentation, and contribute to the growth of the department.
• Partner with the IT Department to assist with Comsense and BlueBeam support tickets, serving as a resource when needed.
• Travel up to 80% as needed, with all mileage and job-related expenses reimbursed by the company.
• Perform other relevant duties as assigned by the supervisor.

Minimum Qualifications

• High School Diploma, or an equivalent combination of education/experience.
• Current and valid US driver’s license preferred.
• Must pass pre-employment background check and drug test.

Knowledge, Skills and Abilities

• Must have exceptional oral communication abilities and positive interpersonal skills to effectively engage with diverse audiences and foster a collaborative learning environment.
• Demonstrates strong attention to detail and outstanding organizational skills to manage multiple training programs, materials, and documentation efficiently.
• Proven ability to manage time effectively, balancing multiple tasks and deadlines while maintaining high-quality training delivery.
• Ability to gather, collate, and classify data accurately, utilizing job-related equipment and software. Flexibility in working with data through defined yet varied processes and interpreting guidelines independently to solve problems.
• Competence in operating job-related technology using standardized methods. Problem-solving with technology is required, though typically limited to moderate levels of complexity.
• Ability to work effectively with a diverse range of individuals and groups, adapting to changing work priorities, and maintaining constructive relationships.
• Strong problem-solving skills to identify issues, develop action plans, and address challenges, particularly with data interpretation and equipment usage.
• Preferred knowledge of construction and architectural software, including BlueBeam Revu, ComSense Advantage, and ComSense Enterprise, with the ability to confidently train others on these platforms.
• Familiarity with Microsoft Dynamics 365 and its applications, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Business Central (BC), with the ability to incorporate these tools into training programs.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require business travel.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.