About the role:
This is a unique opportunity to join our fast-growing team in Gartner's Global Product Management organization. Here you'll work with a group of data scientists, engineers, UX designers and other product managers to drive significant business impact to client retention. Our mission is to create effortless, customer-centric, habit-forming digital experiences that enable clients to solve their mission critical priorities. The Digital Product Manager plays a critical role in driving analysis, ideation, requirements and implementation of enhancements to our Client Experience Notifications product, the company's #1 driver of client digital engagement.
What you will do:
- Mine quantitative data to drive insights, inform hypotheses, prioritize development and size opportunity.
* Gather and analyze qualitative feedback from client and partner interviews to uncover user needs through exploratory and focused conversations.
* Ideate, size, scope, execute and analyze enhancements to our Client Experience Notifications product suite's Email Notifications to drive quantifiably impact to client satisfaction and thereby retention rates.
* Build consensus amongst product leaders, engineering, and business on prioritizing the product roadmap based on client and business value.
* Implement a "lean" approach to product development where you - along with your design and engineering partners - strive for early validation of learnings and continuously iterate to achieve our goals.
* Direct efforts for email template design, content management, audience building, delivery setup and analysis.
* Participate with your scrum team in sprints to build a product roadmap, define MVP functionality, collect user feedback and analyze the results.
What you'll be responsible for:
* Understand customer and business needs and synthesize opportunities.
* Integrate input from multiple channels - including customer interviews, industry research and stakeholder requests - into product priorities and requirements.
* Prioritize projects and features based on impact and alignment with the team's long-term goals and strategy.
* Serve as product owner, providing direction to various scrum teams of engineers, UX, data scientists, etc.
* Collaborate with scrum team to design, build, launch and assess MVPs.
* Analyze MVP and experiment data and synthesize into findings and actionable insights.
* Establish a vision and roadmaps, providing visibility to business and technical stakeholders.
What you will need:
- * Bachelor's Degree required; MBA (or equivalent) is a plus.
* 3+ years of experience working as a digital product manager
* Love quantitative/qualitative problem solving and are excited about defining and driving use cases, product features/requirements, roadmaps and release plans through data.
* Experience in gathering input from and communicating ideas to clients and key stakeholders across businesses.
* Significant experience in leveraging Excel, Power BI, Tableau or other analysis, business intelligence and data visualization tools to drive problem definition, ideation, solutioning and data storytelling.
* Experience in writing detailed and thorough requirements documentation in story format is a plus.
* Experience w/ email marketing automation tools (Oracle's Eloqua product is a plus).
* Fluency in lean product principles and agile development lifecycle a plus.
* Outstanding project management skills involving internal and external stakeholders with ability to meet tight deadlines and prioritize workloads in a fast-paced, detail-oriented, multi-tasking environment.
* Strong written and verbal communication and collaboration skills.
* Demonstrated history of getting the most out of diverse cross-functional teams across business, UX, data science and technical stakeholders.
* Self-starter who can anticipate business needs and fulfill them proactively.
* Independent and curious, you set your own targets, ask for help when you need it and are always looking to learn something new.
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 92,000 USD - 130,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email
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