Account Manager

Your challenges
Outreach, Prospecting, and Qualifying Leads on day-to-day basis, and you will be actively mentored and trained for career growth if desired with real-time experiences.
Responsibilities:

• Prospecting : 80% of the job will be prospecting and filling in the sales funnel with qualified leads.
• CRM Management : Actively updating client and lead records within the CRM Software
• Account Growth : Actively identify opportunities for account expansion and upselling of our SaaS solutions. Similar to an SDR (Sales Development Representative) the AM will be tasked with outreach, prospecting, and qualifying leads.
• Client Support : Act as a reliable point of contact for client inquiries, issues, and escalations, ensuring prompt and effective resolution and handoff to KAM or CSS.
• Product Knowledge : Develop a deep understanding of our eLabNext products and services to provide clients with expert guidance and support as needed.
• Account Planning : Collaborate with the Account Executive and Key Account Manager to create account-specific strategies and plans. For example, using SalesNav to infiltrate a large institution one person, and one lab at a time.
• Reporting : Provide regular reports on account health, revenue forecasts, and progress toward growth objectives.
• Client Relationship Management : 1-year actively build and maintain strong, long-lasting relationships with existing clients. (ES5)

Day-to-Day Tasks:

• Active Lead Generation (Outreach & Prospecting) or prospecting, using online tools (such as SciLeads, Sales Navigator, 6th Sense), general search engines, and within account referrals to pass on to KAMs, AEs and Marketing Department for nurture.
• Provision Calls (Qualifying) : set up calls with leads (15-minutes),to qualify and identify the pain points and opportunities within the account, and pass it on to KAMs/AEs with cohesive intel (see document for questions).
• Check-Ins: Conduct regular check-ins and meetings with existing clients to understand their evolving needs. Address client inquiries, concerns, and issues promptly and professionally and be a reliable liaison for CS/TS Department.
  
  • Maintain accurate records of client interactions and account status.
• Scoping :
  
  • Collaborate with marketing to conduct quick surveys to better understand accounts/customers.
  • Identify opportunities for upselling or cross-selling additional products or services and pass it over to KAM
  • Collaborate with the Account Executive and Key Account Manager to create account-specific strategies based on continuous account listening.
• Stay updated on industry trends and our product offerings to better service our customers.
• Prepare and deliver presentations or product demonstrations to clients.
• Supporting KAMs in local events.

Your expertise

• Background :
  
  • Bachelor's degree in a life science or technical field (e.g., biology, chemistry, computer science).
  • Experience in Biotech SaaS is preferred.
• Skills :
  
  • Very Strong verbal and written communication
  • Exceptional problem-solving skills.
  • Exceptional interpersonal skills.
  • Strong software aptitude
  • Punctual, responsible with strong task ownership.
• Strong aptitude to recognizing sales opportunities.
  
  • Technical aptitude and the ability to understand complex software solutions and interdependent solutions.
  • Analytical mindset to assess account performance and identify growth opportunities.
  • Proficient in using CRM software and office productivity tools such as ClickUp.
  • Experience in account management or customer relationship roles is preferred, preferably in the biotech or SaaS industry.
  • SMART and Agile Project Management Techniques

Your benefits at Eppendorf

• Competitive total rewards package including health, financial, and education benefits
• Innovative and Collaborative corporate culture
• Contribute to improving the human living condition
• Direct impact on business