Plumbing Manager

The Plumbing Manager provides leadership, schedules, coordination, supervision, and oversight of the performance of personnel. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This is an opportunity to lead a team of great people toward great results. We are looking for a customer-focused professional to help shape the future of our company.

DUTIES AND RESPONSIBILITIES:

LEADERSHIP AND SUPERVISION:

1. Responsible for achieving sales revenue goals. Achievement of sales is a primary objective.
2. Ensure new team members are oriented to the expectations of the Company.
3. Assess the competency and capability of personnel providing coaching and training.
4. Evaluate the capability and results ensuring that personnel meet quality workmanship standards and expectations.
5. Set and maintain work standards.
6. Maintain a record of achieving a high level of customer satisfaction.
7. Promote, support, and facilitate teamwork and foster a positive environment building morale.

CUSTOMER SERVICE:

1. Recognizes adverse customer service reactions and addresses them to eliminate repercussions.
2. Consistently goes beyond basic service expectations to help customers with solutions.
3. The prioritization, timely accomplishment, and meeting of deadlines leading to exceeding expectations with identified customer needs.
4. Maintains constant vigilance in evaluating, determining, and assessing customer needs.

PLANNING AND SCHEDULING:

1. Identify needs and deficiencies in the planning/scheduling and communication translating work requirements into a prioritized plan for individual tasks and assignments.
2. Review and adjust specific workplace activities and schedules to meet customer needs.
3. Work with personnel to overcome work challenges.
4. Report on workforce production, work progress, and revenue generation.
5. Complete required statistical reports.
6. Oversee timekeeping and time cards, including recording late starts/early starts.
7. Recommend personnel transfers, actions, and promotions.

REQUIREMENTS:

1. Extensive experience in the plumbing trade with a license highly desirable.
2. Prior experience supervising employees preferred.
3. Excellent computer skills needed including Microsoft Office.
4. Demonstrated success in driving revenue/targeted quotas attainment.
5. Outstanding leadership skills are necessary.
6. Demonstrated professional interpersonal relationship skills.
7. Solid management, customer service, and leadership skills.
8. Demonstrated strong problem-solving skills and decision-making.
9. Demonstrated skills showing initiative, personal responsibility, and accountability.
10. Team builder who contributes and works with others accomplishing results.