Senior Manager - Healthcare Operations

Overview

As our client's Senior Manager of Care Delivery Operations, you will lead projects to design and implement key components of the care model, ensuring high-quality care delivery and compliance with regulations. You will collaborate with cross-functional teams to enhance processes and drive operational excellence.

Key Responsibilities:

1. Lead major projects and initiatives in care model design and implementation.
2. Develop processes and tools for exceptional participant experience.
3. Ensure compliance with state and federal regulations.
4. Enhance processes based on feedback from market leadership.
5. Support the launch of new markets and oversee operations implementation.
6. Evaluate and implement vendors for service delivery.
7. Design initiatives by leveraging cross-functional stakeholders.
8. Bring a hands-on approach to building essential functions, capabilities, and playbooks as needed.
9. Proactively identify risks and offer solutions.

Schedule and Shift Details:

Hybrid, Monday - Friday, 8a-5p. Greater Los Angeles and South Los Angeles Markets. This position will require up to 50% of the time in markets as needed to support business needs.

Travel:

Occasional travel required.

Benefits:

• 401k with Employer match.
• Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents.
• Dental, vision, health savings account, flexible spending accounts, short- and long-term disability coverages.
• PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year.
• Generous CME/CEU budget and time off, and professional development opportunities.
• One-time stipend towards setting up your home office (for remote or hybrid roles).
• Family friendly policies, including paid new parent leave.