VP User Experience, Service Cloud

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Job Category

User Experience

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is where passionate, energetic people can make an impact, win as a team, and find their dream job. Our success is fueled by a long-standing commitment to innovation, customer success, and giving back.

We seek a design executive with the ambition, experience, and passion to lead the Service Cloud product experience and help drive this $7B+ growing business inside Salesforce, the world's #1 service platform. As a critical member of Service Cloud's product leadership team, the VP User Experience helps drive product strategy and ensure a design-led approach to product development.

The ideal candidate for this role will have a vision leveraging a deep understanding of the industry, their users, future growth levers, and the organizational insight to bring your vision to fruition. You lead with a passion for elegance and simplicity and the ability to execute collaboratively across various global disciplines.

About Service Cloud

You will lead the design of our Service product portfolio (including Service Cloud, Digital Engagement, High Volume Contact Center, and more). You will drive the engine that is the secret behind the success of every Salesforce customer and be accountable for continued product innovation, customer success, and market leadership.

Responsibilities Include

1. Create and drive a user experience vision for all products across all teams supporting Salesforce Service Cloud.
2. Lead a global UX team to align and execute the vision across UX, Product, and Engineering teams.
3. Provide direction to the design and research teams from conceptual work through execution.
4. Recruit, nurture, and retain best-in-class talent.
5. Reinforce a design-driven culture that leverages the best product, technology, and innovative talent.

Required Skills/Experience

1. Demonstrated experience setting UX vision and innovation, with the ability to lead a team to execute against and optimize across a portfolio of products, projects, and teams simultaneously.
2. Proven ability to work in a fast-paced, dynamic environment.
3. Operational excellence in running high-performing teams.
4. Makes difficult decisions with accountability and transparency, regardless of the outcome.
5. Removes ambiguity, is adaptable and flexible.
6. Powerful presentation and storytelling skills.
7. Understanding of key business metrics and data and how they connect to design.
8. Excellent cross-disciplinary collaboration skills and solid organizational agility.
9. 10+ years in the field and 5 years in a team leadership role.

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $248,100 to $397,100. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: .