Order Management Lead

About the role:

We're seeking an experienced Order Management Lead to join our Revenue Accounting Team. In this pivotal role, you'll spearhead the development and scaling of our order management processes, while tackling complex, cross-functional challenges. You will work collaboratively across the organization and solve complex problems on a regular basis. If you are looking for an opportunity to make a significant impact on the financial infrastructure of an innovative company, come join us in our mission to build cutting-edge, safe AI.

Responsibilities:

• Oversee and execute all aspects of order management and billing, ensuring accuracy, completeness, and timeliness
• Conduct comprehensive User Acceptance Testing (UAT) for various projects including new product launches and go-to-market initiatives
• Forge strategic partnerships with cross-functional teams in the Quote-to-Cash area, including Sales Ops, Legal, Tax, and Billing Engineering
• Identify and implement opportunities to improve our Quote-to-Cash process for better efficiencies and scalability, and overall customer experience
• Contribute to monthly accounting close activities, including contract, usage, and invoice review, journal entries and analytics
• Collaborate with vendors to optimize the performance of billing related systems, assess new features and evaluate potential new solutions
• Develop operational metrics to support strategic decision-making
• Implement and maintain robust segregation of duties and controls in operations for order management and billing
• Support audit processes by preparing documentation and addressing inquiries

You may be a good fit if you:

• Hold a Bachelor’s degree in Accounting, Finance, or related field
• Have 10+ years of progressive experience in Billing/Order Management including 3 years in a managerial/mentorship role
• Have a deep understanding of Quote-to-Cash processes for SaaS, encompassing both subscription and consumption-based business models across B2C and B2B products in high-growth environments
• Have strong experience with contracting systems, billing tools, payment processors, and ERP Systems (e.g. Salesforce, Stripe, NetSuite)
• Possess excellent interpersonal, verbal, and written communication skills
• Have a proven ability to lead large-scale strategic and operational initiatives
• Have skill in building relationships with cross-functional stakeholders and influencing without direct authority

Strong candidates may also:

• Demonstrate exceptional organizational and time-management abilities
• Have a strong sense of responsibility and proactivity to apply your knowledge of processes and systems to recommend well-considered improvements
• Have experience setting up and managing extended support teams, including shared service center and global talent center
• Possess operational knowledge of ASC 606
• Use a data-driven approach to business process development; database and SQL experience is a plus