Join our patient-centered oral surgery office, where you can truly make a difference. As a Patient Services Representative, you'll be the welcoming face and caring voice that our patients rely on. We cherish our strong community bonds and close-knit team atmosphere. Your role will be pivotal in ensuring each patient experiences top-notch care and comfort right from their first interaction with us. Join us in maintaining our patient-focused approach and fostering lasting relationships within our team and community.
Position Details:
Location - Reilly & Gelder OMS
Address - 10 Airline Dr #204, Albany, NY 12205
Full Time - Monday through Thursday 8:30AM to 5PM, Friday 8:30AM to 2PM
Candidates will be required to travel between 3 office locations in Albany, East Greenbush and Clifton Park.
Salary - $18/hr - $24/hr
Requirements:
- High School Diploma/equivalent
- Dental and/or customer service experience (Preferred)
- Health Benefits
- 401K with profit sharing contribution
- Sick Days, Paid holidays, PTO
- Tuition reimbursement
As a Patient Services Representative, you will be providing the practice with important administrative support such as:
• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.
• Working within the dental management software to perform and confirm patient scheduling, filling doctors' and hygienists' schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.
• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.
• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.
• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.